02-09-2019 04:41 AM - edited 03-08-2019 05:17 PM
I have cisco 3750X switch and from past few days I have been observing the below mentioned error.
Feb 9 17:10:11: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding
Feb 9 17:15:29: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding
Feb 9 17:20:47: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding
Feb 9 17:26:04: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding
Feb 9 17:31:22: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding
Feb 9 17:36:39: %PLATFORM_ENV-1-FRU_PS_ACCESS: FRU Power Supply is not responding
The intensity of this error is really high as it can be observed the difference between time intervals is really low. Can anyone provide a solution to this?
Solved! Go to Solution.
02-09-2019 10:14 PM
can you try this IOS
https://software.cisco.com/download/home/282979363/type/280805680/release/15.2.4E7
02-09-2019 04:53 AM
02-09-2019 05:14 AM
@Jaderson PessoaI have tried replacing power supplies as well as power sources. Moreover, when I searched on google I found out that this error is common in stacks but not for stand-alone switches and I don't have a stack, my switch is stand-alone.
Thanks for your support though.
02-09-2019 05:38 AM
02-09-2019 06:10 AM
@Jaderson PessoaI cannot find anything related to power in show version. Can you tell specifically what are you asking from show version? May be I am unable to comprehend.
02-09-2019 05:52 AM
Can you post your stack power config , Also can you paste in the following:
sh envi all
sh stack-power
CSCud01798 - may be some bug if you are running 15.0(2) SE
02-09-2019 06:02 AM
@balaji.bandiI checked those stats as well and couldn't find any anomaly up to my understanding. But for your reference, please find the stats below:
SWITCH#show env all
FAN 1 is OK
FAN 2 is OK
FAN PS-1 is OK
FAN PS-2 is NOT INITIALIZED
SYSTEM TEMPERATURE is OK
System Temperature Value: 23 Degree Celsius
System Temperature State: GREEN
Yellow Threshold : 46 Degree Celsius
Red Threshold : 60 Degree Celsius
SW PID Serial# Status Sys Pwr PoE Pwr Watts
--- ------------------ ---------- --------------- ------- ------- -----
1A C3KX-PWR-350WAC LIT18110MZZ OK Good Good 350/0
1B UNKNOWN unknown No Input Power Bad N/A 0/0
SW Status RPS Name RPS Serial# RPS Port#
-- ------------- ---------------- ----------- ---------
1 Not Present <>
SWITCH#show stack-power
Power Stack Stack Stack Total Rsvd Alloc Unused Num Num
Name Mode Topolgy Pwr(W) Pwr(W) Pwr(W) Pwr(W) SW PS
-------------------- ------ ------- ------ ------ ------ ------ --- ---
Powerstack-1 SP-PS Stndaln 350 160 190 0 1 1
SWITCH#show stack-power det
Power Stack Stack Stack Total Rsvd Alloc Unused Num Num
Name Mode Topolgy Pwr(W) Pwr(W) Pwr(W) Pwr(W) SW PS
-------------------- ------ ------- ------ ------ ------ ------ --- ---
Powerstack-1 SP-PS Stndaln 350 160 190 0 1 1
Power stack name: Powerstack-1
Stack mode: Power sharing
Stack topology: Standalone
Switch 1:
Power budget: 190
Power allocated: 190
Low port priority value: 22
High port priority value: 13
Switch priority value: 4
Port 1 status: Not connected
Port 2 status: Not connected
Neighbor on port 1: 0000.0000.0000
Neighbor on port 2: 0000.0000.0000
SWITCH#show stack-power bud
Power Stack Stack Stack Total Rsvd Alloc Unused Num Num
Name Mode Topolgy Pwr(W) Pwr(W) Pwr(W) Pwr(W) SW PS
-------------------- ------ ------- ------ ------ ------ ------ --- ---
Powerstack-1 SP-PS Stndaln 350 160 190 0 1 1
Power Stack PS-A PS-B Power Alloc Avail Consumd Pwr
SW Name (W) (W) Budgt(W) Power(W) Pwr(W) Sys/PoE(W)
-- -------------------- ----- ----- -------- -------- ------ -----------
1 Powerstack-1 350 0 190 190 0 82 /0
-- -------------------- ----- ----- -------- -------- ------ -----------
Totals: 190 0 82 /0
SWITCH#show stack-power load
Power Stack Stack Stack Total Rsvd Alloc Unused Num Num
Name Mode Topolgy Pwr(W) Pwr(W) Pwr(W) Pwr(W) SW PS
-------------------- ------ ------- ------ ------ ------ ------ --- ---
Powerstack-1 SP-PS Stndaln 350 160 190 0 1 1
Power Stack Priority Consumd Consumd Consumd Alloc Alloc
SW Name Sw-Hi-Lo Sw(W) Hi(W) Lo(W) Hi(W) Lo(W)
-- -------------------- -------- ------- ------- ------- ----- -----
1 Powerstack-1 4-13-22 82 0 0 0 0
-- -------------------- -------- ------- ------- ------- ----- -----
Totals: 82 0 0 0 0
02-09-2019 06:16 AM
02-09-2019 06:54 AM
@balaji.bandiI am not using 15.0(2) SE but 15.0(2) SE2. Can you confirm if that bug is common in this version too? Also what version will you refer to?
@Kasun BandaraI have pasted the logs, for your reference, I am pasting the logs again.
SWITCH#show env all
FAN 1 is OK
FAN 2 is OK
FAN PS-1 is OK
FAN PS-2 is NOT INITIALIZED
SYSTEM TEMPERATURE is OK
System Temperature Value: 23 Degree Celsius
System Temperature State: GREEN
Yellow Threshold : 46 Degree Celsius
Red Threshold : 60 Degree Celsius
SW PID Serial# Status Sys Pwr PoE Pwr Watts
--- ------------------ ---------- --------------- ------- ------- -----
1A C3KX-PWR-350WAC LIT18110MZZ OK Good Good 350/0
1B UNKNOWN unknown No Input Power Bad N/A 0/0
SW Status RPS Name RPS Serial# RPS Port#
-- ------------- ---------------- ----------- ---------
1 Not Present <>
FAN PS-2 is NOT INITIALIZED because I have not initialized it. Other then that, fan modules seem ok to me. I need to confirm if you suspect there could still be any issue in fan modules? Is there any way I can find that out?
02-09-2019 07:09 AM
02-09-2019 08:01 AM - edited 02-09-2019 08:05 AM
@Kasun Bandara Currently I am using the following version.
Cisco IOS Software, C3750E Software (C3750E-UNIVERSALK9-M), Version 15.0(2)SE2, RELEASE SOFTWARE (fc1)
Can you please refer a newer version or OS as stated by you, which according to you is probably free of these bugs? I would really appreciate if you can refer a best suited version too.
Best Regards.
02-09-2019 08:12 AM
02-09-2019 08:17 AM
SWITCH#show version
Cisco IOS Software, C3750E Software (C3750E-UNIVERSALK9-M), Version 15.0(2)SE2, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Tue 05-Feb-13 11:45 by prod_rel_team
ROM: Bootstrap program is C3750E boot loader
BOOTLDR: C3750E Boot Loader (C3750X-HBOOT-M) Version 12.2(58r)SE, RELEASE SOFTWARE (fc1)
SWITCH uptime is 3 weeks, 1 day, 18 hours, 32 minutes
System returned to ROM by power-on
System restarted at 02:23:25 PKT Fri Jan 18 2019
System image file is "flash:/c3750e-universalk9-mz.150-2.SE2/c3750e-universalk9-mz.150-2.SE2.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
License Level: ipbase
License Type: Permanent
Next reload license Level: ipbase
cisco WS-C3750X-24 (PowerPC405) processor (revision A0) with 262144K bytes of memory.
Processor board ID FDO1810R2CR
Last reset from power-on
5 Virtual Ethernet interfaces
1 FastEthernet interface
28 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 30 WS-C3750X-24 15.0(2)SE2 C3750E-UNIVERSALK9-M
@Kasun BandaraPlease find above
02-09-2019 09:08 AM
--- ------------------ ---------- --------------- ------- ------- -----
1A C3KX-PWR-350WAC LIT18110MZZ OK Good Good 350/0
1B UNKNOWN unknown No Input Power Bad N/A 0/0
Please confirm you have 1 PSU right ?
i have requested to confirm what is wrong, can you post show running
02-09-2019 09:32 AM
Yes I am using only 1 PSU, that is why I mentioned earlier that apparently I cannot find anything problematic in the logs.
As far as show running is concerned, with due apologies, I am not authorized by my employer to share those details but can you specify what you need from show running? I may be able to cooperate up to some extent regarding that.
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