10-07-2019
03:29 PM
- last edited on
10-07-2019
03:38 PM
by
Hilda Arteaga
This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco Designated VIP Maren Mahoney will answer questions about how to examine, locate and extract information from CUCM trace files. While most questions about trace files are about call setup and troubleshooting, questions about other trace files (DirSync, ILS, CTI Manager, etc.) are welcome and encouraged.
In addition, Maren will provide the best tips and tricks to help you understand and fix different issues such as: what trace fill to poll, how to add router/CUBE debugs to a trace file for telephony troubleshooting and how to follow a single call through multiple trace files. As well as the recommended tools for parsing a trace file.
To participate in this event, please use the button below to ask your questions
Ask questions from Monday 7th to Friday 19th of October, 2019
Maren was recognized as a Cisco Designated VIP in 2019 for her contributions to the Cisco Community in the IP Telephony category.
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10-21-2019 10:55 AM
Hi, NetGhost!
This discussion thread was for best practices for reading trace files, and the event is now over.
I encourage you to post your question in the Telepresence and Video Infrastructure discussion thread here:
https://community.cisco.com/t5/telepresence-and-video/bd-p/discussions-telepresence-video-infra
You will probably be asked to provide more details such as what the units are registered to (CUCM or VCS), their interconnectivity (same site, different sites, CUBE or Firewall in the path), and the conferencing hardware involved.
I'll look for your post over there. Good luck!
Maren
10-21-2019 08:11 AM
Good morning Maren,
i am in the process of upgrading my UCCX version 10.6 to 12.0
Can i start the upgrade with the backup and then follow with the primary ?
Do i need to migrate the license or it is done automatically during the upgrade ?
Thank you,
Suley
10-21-2019 10:58 AM
Souley,
This discussion thread was for best practices for reading trace files, and the event is now over.
I encourage you to post your question in the Contact Center Community thread here:
https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center
Be sure to read the upgrade documentation, as it is the most reliable information for your situation.
Maren
10-21-2019 11:43 AM
Hi @Maren Mahoney thanks for sharing your knowledge on this event and for helping to point out people in the right direction.
We look forward for an upcoming session, collaborating with a Cisco VIP and expert like you is incredible
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