Unified Communications Infrastructure

We are using Cisco Jabber on some mobile devices in our office, and it is not allowing us to transfer incoming calls to other people. So our receptionist has an Apple iPhone with Jabber app and she is able to receive calls on the iPhone when she is a...

What is needed to run CUE on the new 4321 ISR? The ISRG2 2911 used  an ISM300 but I don't see something equivalent for the ISR4321.

The BLF Call Pickup feature that exists in the full Cisco Unified Communications Manager would be a very welcome enhancement to the extremely limited BLF speed dial feature in Cisco Unified Communications Manager Express (CME).It only shows a very si...

Hi,  I am tasked to upgrade a BE6K (1xCUCM+1xUnityConnection) from 9.1 to 11.5. The upgrade guide shows the upgrade path is supported as a refresh upgrade or PCD Migration or PCD Upgrade. That is fine however my confusion is what are going to be the ...

Dear All           I want to Sync the information from End User to External Program with AXL, Does Anyone have the solution, could you please provide the guidance for me. Thanks.

I want to enable this, but I'm wondering if anyone else has done it and if they have experienced any issues.  This is non-intrusive but has anyone had any bad experiences or anything strange happen to their system as a result of checking this box?  T...

Hi Team,               I have a question, our client wants that customer hear the survey after ending the call and rating the agent between 1 - 5 scale. And also able to see the results with in the report by supervisor. How can I achieve this target ...

Hi, I have not access the Prime Collaboration for a long time and just access it. As the Console, I can login by admin; but the same of admin account cannot login on GUI. Is it expired the GUI admin account? How can I access back on GUI?

I have an issue with the Call Aware plugin for 911. 911 stops working. When you dial 911 you get reorder/busy tone. The CTI route point in registered in CUCM and is IN_SERVICE on the Informacast server. The only way to get the calls to route, is to r...

Dear All, Is it possible to migrate CUCM 7.1.5 to 11.5 with PCD. UCL-UCM-MIG-K9Top Level Sku For 9.X and Later User LicenseCON-ECMU-UCLUCMMGSWSS UPGRADES Top Level Sku For 9.X and Later User LicMIG-CUCM-USR-AMigration to UC Manager Enhanced - Less ...

When users create a chat room I get that they have the ability to delete the room.  What if an admin wants to clean up old rooms and/or innapropriate rooms?  how can rooms be deleted by someone other than the creator?