CUCM / UCCX Compatibility

[C_Noble]

I have a question in regards to CUCM and UCCX Compatibility.

Current Software Versions:
CUCM v11.5 SU10
UCCX v11.5 SU1

The UCCX 12.5 compatibility matrix shows that it is compatible with 11.5 SU4 and above.
     This means I can upgrade UCCX to 12.5 and stay compatible with CUCM.

Is CUCM v14 compatible with UCCX v11.5 SU1 ?

I cannot find this information in any of the documentation.

Anyone have it handy?

[Roger Kallberg]

You should be able to find that information in this matrix. Cisco Collaboration Systems Release Compatibility Matrix 

[b.winter · Accepted solution]

No, see link, 2nd table.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_5_1_su1.html#Solution_Products_and_Components

[C_Noble]

Yea I saw this document.  My only concern was that it says it was updated on June 7, 2017.
I'm pretty sure CUCM v14 came out after that.

So maybe v14 would work with UCCX v11?

[Roger Kallberg]

CM 14 is not compatible with CCX 11.5.

[Roger Kallberg · Accepted solution]

In the link that I sent you you can filter on CRS version. CRS is the collective name for all Cisco Collaborations systems. In that matrix if you filter on CRS 14 you’ll see that these versions of CCX are supported with CM 14.

Cisco Unified Contact Center Express

12.5(1)SU1

12.5(1)SU2

[C_Noble]

Perfect.

Originally I did not read the top of the document.
This matrix is awesome.

Thank you!