How to transfer a call that has gone through Traslation pattern to a hunt pilot?

[Luis Nunez Mejias]

Hello Community, we have a "tralation pattern" (0500XXX) that makes the transformation to a "hunt pilot" (10800 internal dial number) this "hunt pilot" belongs to a "hunt list" and this belong to a "Line Group", but when the call is completed and the user needs to "Forward" the call, the original call hangs up, and the forward call is established with the user.

Traslation Pattern -> Hunt Pilot -> Hunt List -> Line Group -> Call Complete DN -> Try to Forward to Other Dn (in this step he call crashed)

I will thank your help.

[Chris Deren]

Where is the call Bering forwarded? Different location? Internal or external number?

Sent from Cisco Technical Support iPhone App

[Jaime Valencia]

Is this a FW as in CFNA/CFB/CFA??? or do you mean you're transfering the call?

HTH

java

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[Luis Nunez Mejias]

hi Java, i mean transfering the call to other DN.

[Luis Nunez Mejias]

Hi Chris, we like to transfering a incoming call that complete all the way trought Traslation Pattern -> Hunt Pilot -> Hunt List -> Line Group -> Call Complete DN to another internal Dn. this incoming call is from anywhere (External, Internal, diferent location)

[Chris Deren]

Are you transferring it manauly once answered on a phone?

Chris

[Luis Nunez Mejias]

That is correct my friend.

[Rob Huffman · Accepted solution]

Hi Luis,

Sorry to jump in here, but can you please provide your Call Control

system (CME or CUCM) version and phone model type and firmware

version here

It almost sounds like you may be hitting a bug.

Cheers!

Rob

[Luis Nunez Mejias]

hi Rob.

- CUCM 7.1.3.30000-1

- Ip Phone 7911(SCCP11.9-0-2SR1S), Ip Phone 7941 (SCCP41.9-0-2SR1S)

[Jaime Valencia]

Can you explain exactly what you're pressing on the phone and what you see/hear when it fails??

HTH

java

If this helps, please rate

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[Luis Nunez Mejias]

when the call is answered by the user, he press forward softkey botton to transfer the call, after that the original call hangs up. and the second call is establish.