the URL does exist, but no login is possible.
I get the correct error when the entered username/password is wrong.
I get the correct error when the entered username/password has no access to the portal.
I get the error message "Success" with a red X symbol when the entered username/password is correct. I did not find a way to login.
Tried on two different 11.5 versions.
Are you able to login on your CUCM?
Thank you, Johannes
Its now 2021 so almost 6 years since this topic was posted and there is still no solution.
We recently enabled SSO and any local user accounts now cannot login to the Self Service portal.
Surely this is a basic feature that should have been factored in?
The URL above posted does take you to a login page but you still can't authenticate locally.