Hello Cisco Community, We have just implemented Verba call recording to our infrastructure and everything is working great, however we need to implement a recording at the beginning as a warning that users are being recorded. We currently have the re...
Forum Posts
I have a customer who is getting Calabrio call recording, but no contact centre. Some phones will not be recorded Some phones will always be recorded Some phones will press record button to initiate call recording Customer wants callers to hear an a...
Good morning, everyone!I'm facing a communication issue between my voice gateway, the Cisco Unified Communications Manager (CUCM), and my telephony provider. I've managed to configure the system so that I can make calls to the PSTN network without an...
Hello We have a problem with our Expressway C. We can't log in to the webinterface anymore. SSH does not work either. Logging into the vmware console of the server works with the same credentials. I have tried to create a new admin user through CLI i...
Resolved! Setting Up IVR Features on Cisco CME
Hi teams, I need to set up IVR features on Cisco CME and was wondering if you could help me with the configuration steps. Additionally, could you let me know if any extra licenses are required for this setup? Do you have experience with this, and cou...
With the requirement to upgrade ESXi in order to be in a supported state when upgrading CUCM, what would be the correct why to get licensing now that Broadcom has purchased VMware? I was able to find the download links on the Broadcom website, but w...
Hi,suddenly our Callmanager doesn't recognise upgrades on our FTP-server. After choosing "Install/Upgrade" -> "Next" the system connects to the FTP and after a while states: "No valid upgrade options were found".I checked the connection (firewall) an...
Hi, could you pls help me with my questions:Is the Cisco - CS-KITPLUS-K9 - Spark Room Kit Plus - GPL - Kit for video conferencing compatible with Mac, Windows - Google Meet - Teams, Slack, etc.?Does the wireless connection work, allowing you to conne...
Dear Community,When I hit my API on the browser in the same network, it shows that my CUCM is down. However, my CUCM is up and reconfigured. Please suggest some resolution for this issue. Attachment below.
Hello,iam currently trying to enable SSO on our CUCM/Expressway via Micosoft Azure.Cisco Unified CM version: 14.0.1.11900-132Cisco Unity Connection version: 14.0.1.11900-128Cisco Expressway-C version: X14.2I have followed the SAML SSO configuration g...
I am considering using PCD to upgrade my customer from 12.5 to 15. I wanted to check how PCD manages the change of versions. When I have done upgrades in the past where the customer wants to maintain service to phones I can upgrade each node in turn,...
Resolved! CUCM - One Server Only Question
Hi, I have a customer that is migration from CUCM within the year. There are currently running a CUCM cluster with just the Publisher and one Subscriber. The customer is currently on version 10.5 unsupported platform. Now, the subscriber is experien...
Unable to Access Call Manager After Confirming PermissionsActive Directory and CM end user say I have access. If the admin uses my PC to sign in to CM with their account, it works. When I use their PC with my access, it doesn't work. Call manager doe...
Hi all, I've been out of the Cisco collab world for a while and need some advice for a use case where we need to get a CUBE to distinguish between calls from two groups either on an inbound or outbound dial-peer by calling number. dial-peer voice 1...
I want to add an external database (SQL Server) to my IM&P. After setting up the external database entry, the Cisco XCP router service, config manager service, and directory service don't start.After searching and studying this, I think the problem i...
