Unified Communications Infrastructure

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We have around 25 branch offices in the nation, each with its own CSS and dial-patterns. Even though anyone can dial a person inside the company using their 5-digit extension, people still call each other using their direct 10 digit number. What can ...

Does anyone know of a way to bulk associate CUPC directory numbers with their usernames?  Right now I have to go one by one and update them manually.The manual process is as follows;Go to the UPC DeviceGo into the directory number that I want to asso...

Hi.Our client wants to be able to dial between clusters and use a dialing plan such as *01XXXX*02XXXXwhere * is an access code, (01,02) are site identifiers, and XXXX are the internal extensions for each site.The client requested that whenever user A...

Resolved! VG224 mounting

               Anyone now the part number for the mounting brackets for a VG224. I have looked everywhere and cannot find a part number or anyone that carries the right angle mounts. We need about a dozen rack mounting brackets. Thanks!    

gp1200x by Level 5
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  • 3 replies
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Periodically throughout the day, CUPC will not make or receive calls, but instead presents a dialog box with the message "Phone Error. Could not place call because you have no audio device or sound card."  See attachment.Signing out of and back into ...

schaloux1 by Community Member
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  • 2 replies
  • 0 Helpful votes

In Unity Connection, Speech Connect, I believe we can record Department Names for Voice Recognition.We would like to know after a partcular Department name is pronounced by caller, Is system going to provide all user names, how linking will be done b...