05-17-2013 10:40 AM - edited 03-19-2019 06:44 AM
When our users attempt to forward a voicemail message to another user via Unity Connection, if they follow the prompts, it prompts them to type in the last name of the person they want to send it to. Is this the default and is there any way we can switch it to prompt for the extension rather than the last name? Or either or would work as well. We have several users with 2 or more offices and 2 or more mailboxes, so if you type their last name, it goes to the first mailbox no matter what. We would prefer to forward voicemail messages by extension. Any help would be greatly appreciated. Thank you.
Solved! Go to Solution.
05-17-2013 10:47 AM
Hi Joseph,
One place that this can be set is here via
User> Edit> send message settings;
Send Message Discard Message |
This can be set at the user or user template level
Cheers!
Rob
"go easy...step lightly...stay free "
- The Clash
05-17-2013 10:49 AM
sure. You can both change it on the fly over the phone and change the default for users (all of them or just some of them).
On the phone in a message addressing state (forwarding or making a new messae) you can press "##" to switch between spelling and extension entry or back (it toggles).
To change the default go to the "Send Message Setting" page for that user and in the "Message Addressing and Sending" section choose "Entering the extension" instead of the default "Spelling the last name then first name" option.
You can apply this to many users (or all of them) using Bulk Edit. You can change the user template(s) on the system so all new users created will get this option as well.
05-17-2013 10:47 AM
Hi Joseph,
One place that this can be set is here via
User> Edit> send message settings;
Send Message Discard Message |
This can be set at the user or user template level
Cheers!
Rob
"go easy...step lightly...stay free "
- The Clash
05-17-2013 10:49 AM
sure. You can both change it on the fly over the phone and change the default for users (all of them or just some of them).
On the phone in a message addressing state (forwarding or making a new messae) you can press "##" to switch between spelling and extension entry or back (it toggles).
To change the default go to the "Send Message Setting" page for that user and in the "Message Addressing and Sending" section choose "Entering the extension" instead of the default "Spelling the last name then first name" option.
You can apply this to many users (or all of them) using Bulk Edit. You can change the user template(s) on the system so all new users created will get this option as well.
05-17-2013 10:50 AM
dang... beat me to it AND had a screen shot... clearly need more coffee...
05-17-2013 11:02 AM
Hey Jeff,
Just had a large Americano with extra shot
Cheers!
Rob
"go easy...step lightly...stay free "
- The Clash
05-17-2013 11:14 AM
Thanks to both of you - for lack of sounding ignorant, I see exactly where I change it per individual user, with your assistance, however, how would I do a Bulk Edit. I am a little leary of making mass changes, I did update the user template for future users, but if I could apply the updated template to all exisiting usersm that would be great, as we have about 400 mailboxes. Thanks SO SO much again, and apologize as I am learning on the fly.
05-17-2013 11:21 AM
Hi Joseph,
No worries my friend
In Unity Connection (and Unity) changes made at the Template level
are not retroactive and will only be applied to users that are created
after the Template change so that won't work here
Bulk Edit will be your good friend here.
Bulk Edit changed in 8.x from where it was accessed in 7.x.
Here's a clip that speaks to how this is run now. You first search and select all
the users you want to change and then choose Bulk Edit;
To Edit User Account Information in Bulk Edit Mode (some editing from original)
****This would be for changing the Caller Input but you will see the Message Send option in Bulk edit as well****
Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.
If the user accounts that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Then select Bulk Edit.
Step 2 On the Edit Caller Input page, change settings as applicable.
Note The Status message at the top of the Edit Caller Input page tells you how many user accounts are being edited. Also note that the page is populated only with the fields that you are allowed to edit in bulk mode, and that the fields available for edit also depend on whether all of the user accounts reside on the local server.
Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.
Step 5 If applicable, continue to change settings for these user accounts on the related pages available from the Edit menu. As you make changes on each page, select Submit before going on to the next page to make additional changes.
Try a couple of test users first to come up with the exact plan.
Cheers!
Rob
"go easy...step lightly...stay free "
- The Clash
05-17-2013 11:33 AM
THANK YOU! It worked like a charm. Us hockey nuts need to stick together and besides that you are a Clash fan as well!!! "now I got a job...but it don't pay" Appreciate the help from both of you.
05-17-2013 11:58 AM
Hi Joseph,
You are most welcome my friend!
No Stanley Cup for us this year...(probably many years for
my beloved Lames) not so long for your Flyers I'm sure.
Who are you cheering for? I'm hoping for a Boston-Chicago
original 6 final
"Train in Vain" - good stuff!! Check out;
http://en.wikipedia.org/wiki/Strummerville
Cheers!
Rob
"go easy...step lightly...stay free "
- The Clash
05-17-2013 12:08 PM
Believe it or not, I am a big Canada team fan, so I am hoping for Ottawa, even though it looks bad. Other than that, I would like an orginal six final as well. I don't want Pittsburgh or either of the California teams in there. I am a hockey purist and the cup belongs in Canada or above the US Mason Dixon line and not in California or Arizona lol.
As for Flyers, well, they need to amnesty Bryzgalov and Briere this year, then maybe they have a shot. Were you sad to see Iginla go or was it bittersweet being he is getting up there in years?
05-17-2013 01:14 PM
*peeks out* Let's go NYR
05-17-2013 02:02 PM
Hey "B" - Man!
Long time buddy Are you working on some Top secret
projects over there??
In our playoff bottle pool I have the R - angers but I'm
a tad worried. They could go with my original 6
wish as well, if Richards would pull up his big boy pants
and start playing.
Go Broadway Blueshirts!!
Cheers!
Rob
"go easy...step lightly...stay free "
- The Clash
05-17-2013 12:46 PM
Hey Joseph,
I was super happy that Iggy escaped & now has a chance
to win the Cup.......but I'm not sure if I can stomach how that would
come to pass
Go Sens!
Cheers!
Rob
"go easy...step lightly...stay free "
- The Clash
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