I have unity conx 8.x. We trying to transfer call to IP Phone DN based on user input, in unity, using "Transfer to Alternate Contact Number" option in call action.
Call gets transfered but with a greeting "wait while I tranfer your call". This prompt is inconsistent with our promts which are in language other then english. Can we remove this message"
Is this transfer via Caller Input coming from a Call handler or user?
PS: Disabling the "Wait While I Transfer Your Call" Prompt
By default, Cisco Unity Connection plays the "Wait while I transfer your call" prompt when it transfers a call to an extension. Some callers do not like hearing the prompt, and for this reason, you may want to specify that Connection does not play it.
You configure whether or not the prompt will be played on the Edit Transfer Rule page for a specific user or call handler transfer rule.
I realize this is a very old question, but I have just ran into this myself. The "wait while I transfer your call" has no way to be disable that I can see if you are transferring to an alternate contact number, in my case an external number. How can I remove or change this prompt?
There is finally a bug/enhancement request open for this functionality, until then you will have to use the workaround listed below. It isn't really meant to scale but is fine for one-ups;
I had this today so I dug a little deeper.
If you have a Call Handler transferring to a user after the greeting (no digits pressed) or you want to transfer to user inside of "caller input" menu you need to do this:
Select "user with mailbox"
Check the box for "attempt transfer"
Go to the user you are sending to
Select the "standard" rule
Uncheck the box for "Play the wait while I transfer your call" here
thanks dear @joe
your solution fixed my problem..
i un-checked option "please wait i transfer your call" in call-handler menu,
but we still hear that voice,
i realized that's because when Call-Handler transfer call to a DN, and if that DN is assigned to a user in CUC itself,
CUC will check "Transfer Rules" of this user, and by-default, that option is checked and prompt will play..