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Ccoria1989
‎02-08-2021
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Member since ‎12-10-2012
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Re: Pass variables between skillgroups on CTIOS Agent Desktop

Created by in Contact Center
09-30-2013
09-30-2013
Hi Amer.We do that and now it works.Thank you.Sent from Cisco Technical Support iPhone App

Re: Pass variables between skillgroups on CTIOS Agent Desktop

Created by in Contact Center
09-27-2013
09-27-2013
Hi GanapathiThese are the screenshots of CTIOS Agent Desktop:Agent A inserts the variables.The Agent...

Re: Pass variables between skillgroups on CTIOS Agent Desktop

Created by in Contact Center
09-27-2013
09-27-2013
Hi Ganapathi1. Yes, te agent inserts manually the variables in the CTIOS agent desktop.2. The other ...

Pass variables between skillgroups on CTIOS Agent Desktop

Created by in Contact Center
09-27-2013
09-27-2013
The transfer is in the same UCCE

Pass variables between skillgroups on CTIOS Agent Desktop

Created by in Contact Center
09-27-2013
09-27-2013
Hi David.I added that node but when the agent does the transfer to another sikillgroup DN the call i...

Pass variables between skillgroups on CTIOS Agent Desktop

Created by in Contact Center
09-27-2013
09-27-2013
We need pass variables in the next order:1. The agent receives the call and insert variables in the ...
Public Statistics
Date Registered ‎12-10-2012 03:18 PM
Date Last Visited ‎02-08-2021 12:13 AM
Total Messages Posted 80
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