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We recently migrated from on-prem CUCM/Finesse to Webex Calling/Contact Center.We don't have CallTower set up yet, so we are still using the old voice gateway that we used with CUCM. We have a segment of users who show very high jitter on the leg of ...
We recently migrated to Webex Calling and Contact Center after many years on CUCM and Finesse.With CUCM/Finesse, when an external call hit the Contact Center and was then transferred to an internal extension or hunt group, the receiver of the call wo...
We use a mix of Meraki L3 and Cisco ISRs in our environment to perform our routing and to also function as DHCP servers for our various locations.We also have a MS Active Directory environment running on Windows domain controllers, which provide inte...
We have a pair of Nexus 9000 switches in use, and we've managed to lose the password for the generic admin user.We still have a couple of us with personal logins, so we still have access.However, what I can't recall from initial setup or find any use...
Hello -We have an old MediaSense setup - v11.0.1.11000-11 (yes, we're badly out of date) - that we are slowly working toward leaving behind with a move to Webex Calling. But we are still actively using it until the migration is complete.We have multi...
I opened a TAC ticket for this issue as well. TAC opened a post on the ideas board for Webex to allow voting on this to be looked into as a potential future addition to Webex Calling/Contact Center.If anyone hits this post on a search, go here and up...
I got this working, yes. I think my problem was twofold.First, I had missed adding some of the FQDNs required to the rules on our firewall.That would be these:activate.cisco.comactivation.cisco.comcloudupgrader.webex.comSecondly, I was quite foolishl...
I managed to clear a lot of this up for myself. I believe I have it set the way we want it now; it's no longer syncing all users but instead CH is syncing select groups from Azure AD. Doing a dry run shows the users we want either being matched or ad...
This how the other options are set on the phone, for added detail.And debug info from the phone itself:09:33:10am,03-07-25] DeviceImageDownloadFailure DeviceName=SEPA00F371D7BAE IPv4Address=192.X.X.X IPv6Address= Method=2 FailureReason=19 Active=sip7...
