Hello.  I have taken over an UCCE installation that has a lot of scripts with a "Route Select" before "Queue to Skill Group."  The only thing the "Route Select" node does is check for availability of a skill group and the following "Queue to Skill Gr...

Hello.  I'm looking for clues as to why I can't login to the CTI OS client.  I get the message "Error [12005]Login could not be performed - Possible causes are Invalid Instrument; Media Termination Problem or other CM issue" and have tried everything...

When I do 'sh controllers serial 1/0' I get the OOF message at the very bottom.  I can't find much on google about this error or how to troubleshoot it.  When I clear the counters on the interface the message remains.  What is the proper way to clear...

I have a silly question.  I'm planning on taking an SFP handoff from my carrier and plugging it directly into a Catalyst L2 switch.  Now, in the past they have given me circuits with an IP address of 1.1.1.1/30 and had a block of IP addresses "riding...