Unfortunately I think the only way to do that is to use Set Variable to copy values from Call.user into PV or ECC before going to the app gateway node. ... View more

I don't have any dockerizing process for this. I'm just running this service on a linux VM using systemd. I'm sure you could dockerize it using Alpine or something as a docker base image (it just needs node to run). I'm not that well-versed in docker. ... View more

no, I haven't built anything like that. Someone could probably take this code and make it work for GED-188 by using the protocol documents like I did to build this one. ... View more

This is only supported in UCCE deployments and requires and authorization server to manage permissions. You can use eGain VIM (formerly Exony) or CCMP to set up this authorization. Otherwise all users with access to script editor have access to all scripts. ... View more

How did you get onLoad to fire with the Finesse 11.0.1 JS library?? I'm having the same problems trying to migrate 10.5 gadgets to 11.0. My current workaround is to just use the finesse-10.5.1.js library in Finesse 11.0.1, which seems to work. ... View more

Ok, I have figured the max amount of abridged hex-to-ascii code we can do in ICM custom functions (therefore, this is pretty much the max that ICM can do) is 19 ASCII characters of 0-9,A-Z,a-z. You could do more character lenght if you recognize fewer ASCII character hex values, or you could add recognition for more types of characters and further limit the number of total characters your can recognize. That might be nice actually, if you needed a few extra characters like a comma or period or plus sign, but at a max length of 16 - 18 ASCII output characters. FYI, ICM custom functions are limited to 30,000 characters and 32 stacked function calls (you can only stack/chain up to 32 function calls within each other). Modularizing the code doesn't help, either, and actually seems to further limit how much you can get done with this code. I put all this code into a bitbucket repository so it's easier to manage, and you can get updates that I might make to the code in the future. https://bitbucket.org/juxe/icm-hex-to-ascii/ ... View more

If you are only receiving numbers in the UUI string, you can use the attached ICM custom function to convert it. This script converts up to 24 ASCII characters (that's 48 hex characters when represented in ICM). This script uses the fact that ASCII 0 - 9 characters are 30 - 39 in hex, so we can just use every other number. If you need to convert specific letters or symbols as well, you can could do that with a more complex ICM custom function, but they are very limited and won't work with any kind of recursion or if custom functions call other custom functions more than a few times in a script.  If you need to convert most or all ASCII characters, you'd need to do it in Java in an IVR application.   Edit: I have attached a new script that safely ignores any ASCII character except numerical digits; so, it works the same as the first script but will skip over hex characters that are not ASCII 0 - 9. ... View more

Are you able to get this page working in an iframe in a standalone webpage, outside of Finesse? I'd start there to make sure that the content works in an iframe at all. ... View more

I am having this problem in my lab as well (though it's version 10.5). I was able to get data by failing over CUIC historical data to the A-side, which had the historical data, while B-side did not have the data. I tried the steps in this post to make sure my Agent PG's site name was matching both Distributer servers. Does anyone else have any steps we can try? ... View more