Member since ‎09-05-2011

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We would like to use a two features Trust Relay Point (TRP) and a Cisco Unified Border Element (CUBE) co-resident on a same router ISR 4431. Does anyone know if there are any limitation and/or impact (CPU, RAM) ? Is there any documentation available ...
In the following document section "Peripheral Gateway (PG)"  it is mentioned in regards to the dialer that "The dialers are co-located with the agent PGs with the dialers running in a peer model."
We would like to get the similar information with FINESSE that we had with CTIOS as follow:CLASS: Win32_PerfFormattedData_CiscoICMCTIOS_CiscoICMCTIOSCTIOSActiveClientConnectionsCTIOSActiveCallsCTIOSCTIMessageReceiveRatemsgPersecCTIOSCTIMessageSendRat...
I am looking for the maximum number of transaction (per second/minute) when using Unified CCE (REST) API  for the AGENT API update skillGroups command.   The Cisco Unified Contact Center Enterprise Developer Reference doesn't give a clue in this:   h...
We are currently using CTIOS with 18000 configured Person with our ICM UCCE 10.5. For now none  of our agents have a password. However as we are thinking to switch to Finesse, it appears that Finesse Agent Desktop require a password. This is going to...
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Member Since ‎09-05-2011 08:06 AM
Date Last Visited ‎03-20-2023 03:53 AM
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