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Joe Gilbert
Level 1
Level 1
Member since ‎06-01-2011
‎04-15-2022
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  • 42 Posts
  • 1 Solutions
  • 144 Helpful votes Given
  • 77 Helpful votes Received
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40 Discussion Posts
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User Activity

Record Element Delay

09-02-2016
I have a standard record element that works normally most of the time. In about 2/40 instances, the record element does not start recording until DTMF is pressed. I didn't think this was necessary. Is there something I have misconfigured?First case (...

Unable to Deploy

01-05-2015
I am migrating from cvp 9 to cvp 10.5. I've exported and imported 3 applications from call studio 9 to call studio 10.5. I then deployed these to cvp 10.5 without issue.On the 4th application, I get an error when trying to run the deployApp.bat file....

Finesse and CAD in Parallel

04-22-2014
Is there any limitation in UCCE versions 8, 9, or 10 to having both Finesse and CAD installed and functioning?

CUIC Active Directory Configuration

01-24-2012
We have installed CUIC 8.5(3) but cannot configure active directory correctly. We only want users who are in a specific security group to be able to login. Is this possible? The security group is UCCE_Reporting.We have tried using the below in the Us...

Lookup Skillgroups Agent is Assigned to

11-04-2011
I am trying to find a solution to accomplish the following in ICM. Callers will call into a menu. The menu collects a 7 digit number.This 7 digit number will correspond with an agents peripheral number. This will then be used in a queue to agent node...
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Community Statistics
Member Since ‎06-01-2011 06:02 AM
Date Last Visited ‎04-15-2022 11:59 AM
Posts 42
Total Helpful Votes Received 77
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