Hello, I am trying to do an upgrade for a Cisco ACS version 5.3.0.40 and I followed the below steps: # acs patch install 5-3-0-40-10.tar.gpg repository FTPPatch '5-3-0-40-10' version '5.3.0.40.10' successfully installed # acs patch install Pointed-Pr...

Hello,Can someone confirm if the failover of the communication between ICM and Call Manager is done from the CallManager PIM in the Agent PG setup? In other words, in order for PG1A to failover from the Publisher to the Subscriber, we need to configu...

Hello,Is it possible to have an ICM system that operate more than 1 contact center?In other words, each customer should be able to:- add their own agents without having access to agent list from other customers- see their own scripts- run their own r...

Hello,I have a newly installed Cisco IronPort (installed in the DMZ) which is connecting to an Exchange server (installed on the inside network).I was able to test the outgoing emails.I need to test the incoming emails. The MX records for this domain...