Sorry, my bad I misread the router type as being 29X1... ... View more

Hi John 256MB is the default, max 8GB so that is not the issue. Is this the CF card which was delivered with your device? Are you sure the card should be in slot0? Can you try "dir all"? Do you have the possibility to try another CF card? ... View more

Hi Probably a routing issue. Capture the RTP stream at both ends and check where it fails. Assuming you use SIP, you can check the audio address and port in the SDP messages of both the INVITE and OK, and veify that both addresses are reachable from the other side. ... View more

If anyone is interested in the solution: After some troubleshooting TAC could identify this funny bug: CSCue31341 Cannot install LSC when CAPF Traces are disabled Symptom: -No "Update" Softkey on IP Phones when going to Settings > Security Settings >LSC. -The Phones config file will show a blank entry for "processNodeName" in the "capf" section of its config file: < capf> 3804 < /capf> -You will see the following in the TFTP traces even though Certificate Authority Proxy Function (CAPF) service is enabled: CXMLProcessNodeCache::GetActiveCAPFNode(), No CAPF Service Activated Conditions: -CTL Client has been run on the cluster -Tracing for the CAPF service has been disabled on the CUCM node that the CAPF service is active on. Workaround: -Check the "Trace On" checkbox on the CM Serviceability web page for the CAPF service ... View more

Hi Do you have a software or hardware conference bridge? Do you have the same issue with only internal participants? Can you enable the IP Voice Media Streaming App traces, reproduce the issue and attach them? Please let us know the exact timeframe and the numbers used. ... View more

Maybe related to CSCtq97254? Phones advertise g722 even though advertise g722 is disabled Symptom: IP phone to IP phone calls fail when one phone has g722 disabled and one phone has g722 enabled. The phone console logs of the phone with g722 disabled display "Bad MediaType 6" as seen below: 5582: NOT 19:24:56.470750 DSP: STREAM- OpenEgressChan- ChanType 1, local (multicast host 0, port 0), MedType 6, Period 20, stream (47808340, 47808340) mix (1, 3) 5583: WRN 19:24:56.471386 DSP: STREAM- OpenEgressChan- Bad mediaType 6***, ChanType 1, Period 20, stream (47808340, 47808340) --> chan -1 5584: ERR 19:24:56.471982 DSP: MT: MTHANDLER- retv -1, errno 1021, len 24 5585: NOT 19:24:56.480284 DSP: ***MediaTerminationStopTone ignored, nonmatched call reference- new 47808340, current tone 0 5586: WRN 19:24:56.507244 DSP: STREAM- OpenIngressChan- Bad MediaType 6 *** ChanType 1, Remote (host e302eeb, port 5dd4), Period 20, VAD 0, stream (47808340, 47808340) --> chan -1 5587: ERR 19:24:56.507957 DSP: MT: MTHANDLER- retv -1, errno 1021, len 24 Conditions: Phones running 9-1-1 with g722 disabled that are then upgraded to 9-2-1 experience this problem. Workaround: Enable g722 on both phones to allow the call to complete successfully or change the region mapping to force the call to setup using g729 Can you try to upgrade some 7942's to the latest version? ... View more

What is the firmware version running on the 7911 and 7942 phones? Are they using the same device pool / region? ... View more

FYI: the issue did not reoccur so far... ... View more

Are these phones registered to the new cluster? Can you see anything in the status messages on the phones? Do both incoming and outgoing calls fail? ... View more