Hello Gergely Thank you! this info is great! It's what I was looking for Best regards ... View more

Hello arundn Sadly I don't have the enough permissions to take a look at the bug but I've searched the 9.0(1) refresh update documentation and I saw this: CSCtz76837 CDA: synchronize directory service failed:inconsistent team info and the one that you were refering I think is this (9.0(2) SU1 doc): CSCue58153 3 Admin: team update is not reflected in CCX engine/CTI feed I believe that in this upgrades are the fixes that we need and the path to go to the 9.0(2) SU1 according to documentation are: • Unified CCX Release 7.0(2)ES03 • Unified CCX Release 8.0(2)SU4, 8.5(1)SU3, 8.5(1)SU4 • Unified CCX Release 9.0(1), 9.0(2) For our case is a one jump upgrade so I'm going to check if we can proceed with this with my customer Thank you! Best regards ... View more

I haven't tried that yet. What I did was a data resync and that fixed the team but is not a permanent solution because the issue happened again after some time. Did you solve that with the reboot? because we have the 8.5 SU4 and there is no update for this version by now Thank you! ... View more

Hello padramas It is a stand alone implementation. What I'm understanding with what I saw is that we can just send the event alerts listed under "event management" on the cimc. Am I right? Trigger limits to send alerts are not possible with this stand alone implementation neither? Thank you! ... View more

Hello danielbertec I used loquendo but as it is part of nuance right now I think it would be similar, you should check that the nuance is set to Bit Rate: 64 kbps Audio sample size: 8 bit Channels: 1 (mono) Audio sample rate: 8 kHz Audio format: CCITT u-Law and also, check your enabled languages in the UCCX (Subsystems->MRCP TTS->MRCP TTS Servers) set your default TTS provider in the system parameters to the one you want to use ... View more