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HelloI have a case where agents display on the desktop supervisor in a team that is different from the one configured on the CCX.Example:Resource JDOE is configured to be in team TelemarketingWhen viewing the information on "desktop administration ->...
Hello We have some UCS C260 and we are trying to configure trigger level for events on the UCS and also if we can send the event alerts to email accountsIs there a way to do that on the C260? or should we try a different approach?
HelloI'm working with a new implementation of WFO and UCCX and I'm trying to have all the rules in the firewalls available so theres no problem in comunications between the servers and agents.Is there a doc where I can search for specifics ports? I'v...
GreetingsI have a 1861 router with cme 7.1 (I think, I got this from the show telephony-services) and when I try to add a new phone 6961, I dont have that type in the cme.Is this something about the compatibility of the cme-ip phone or am I missing s...
HelloI have a tandber endpoint that has access to internet througt an ASA firewall, the thing is we had some trouble stablishing calls recently and testing the device with another endpoint outside the network, the call got established when we set the...
Hello arundnSadly I don't have the enough permissions to take a look at the bug but I've searched the 9.0(1) refresh update documentation and I saw this:CSCtz76837 CDA: synchronize directory service failed:inconsistent team infoand the one that you w...
I haven't tried that yet. What I did was a data resync and that fixed the team but is not a permanent solution because the issue happened again after some time.Did you solve that with the reboot? because we have the 8.5 SU4 and there is no update for...
Hello padramasIt is a stand alone implementation. What I'm understanding with what I saw is that we can just send the event alerts listed under "event management" on the cimc. Am I right? Trigger limits to send alerts are not possible with this stand...
