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Augusto Garcia
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About Augusto Garcia
10-07-2020
Augusto Garcia
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Member since
12-18-2012
26
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Latest Contributions by Augusto Garcia
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Hello GergelyThank you! this
Created by
Augusto Garcia
in
Contact Center
03-10-2014
03-10-2014
Hello GergelyThank you! this info is great! It's what I was looking forBest regards
Hello arundnSadly I don't
Created by
Augusto Garcia
in
Contact Center
03-10-2014
03-10-2014
Hello arundnSadly I don't have the enough permissions to take a look at the bug but I've searched th...
Agent displaying on wrong team
Created by
Augusto Garcia
in
Contact Center
03-07-2014
03-07-2014
I haven't tried that yet. What I did was a data resync and that fixed the team but is not a permanen...
Agent displaying on wrong team
Created by
Augusto Garcia
in
Contact Center
03-07-2014
03-07-2014
HelloI have a case where agents display on the desktop supervisor in a team that is different from t...
Monitoring UCS events - configure triggers - email
Created by
Augusto Garcia
in
Unified Computing System Discussions
07-26-2013
07-26-2013
Hello padramasIt is a stand alone implementation. What I'm understanding with what I saw is that we ...
Monitoring UCS events - configure triggers - email
Created by
Augusto Garcia
in
Unified Computing System Discussions
07-26-2013
07-26-2013
Hello We have some UCS C260 and we are trying to configure trigger level for events on the UCS and a...
TTS loquendo with UCCX
Created by
Augusto Garcia
in
Contact Center
06-11-2013
06-11-2013
It just has to be working on mrcpv1 and u-lawMRCPv1 is configured on installation and u-law in the a...
Port list to use with WFO (Workforce Optimization/Quality management)
Created by
Augusto Garcia
in
Other Collaboration Subjects
04-08-2013
04-08-2013
HelloI'm working with a new implementation of WFO and UCCX and I'm trying to have all the rules in t...
Call manager Express does not have type 6961
Created by
Augusto Garcia
in
IP Telephony and Phones
04-04-2013
04-04-2013
Thank youIn order to get the CME 8.5 I should do an upgrade of the router IOS right?
Call manager Express does not have type 6961
Created by
Augusto Garcia
in
IP Telephony and Phones
04-03-2013
04-03-2013
GreetingsI have a 1861 router with cme 7.1 (I think, I got this from the show telephony-services) an...
Re: UCCX 8.5.1 and Nuance TTS
Created by
Augusto Garcia
in
Contact Center
03-11-2013
03-11-2013
Hello danielbertecI used loquendo but as it is part of nuance right now I think it would be similar,...
TTS loquendo with UCCX
Created by
Augusto Garcia
in
Contact Center
02-12-2013
02-12-2013
I got it to work! I needed to change some configurations on the loquendo server, it should be in mrc...
Tandberg NAT behind firewall works without NAT
Created by
Augusto Garcia
in
TelePresence and Video Infrastructure
01-25-2013
01-25-2013
Thank you for the quick answer, The endpoint is registered to a VCS, we are using h323 and we are tr...
Tandberg NAT behind firewall works without NAT
Created by
Augusto Garcia
in
TelePresence and Video Infrastructure
01-23-2013
01-23-2013
HelloI have a tandber endpoint that has access to internet througt an ASA firewall, the thing is we ...
UCCX upgrade, cop file.
Created by
Augusto Garcia
in
Contact Center
01-22-2013
01-22-2013
Great! thank you Aaron, you were of great help
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Public Statistics
Date Registered
12-18-2012
12:38 PM
Date Last Visited
10-07-2020
12:46 AM
Total Messages Posted
26
Helpful Votes Given To
User
Helpful Count
Gergely Szabo
4
Gajanan Pande
4
anchoudh
4
Arundeep Nagaraj
4
See all >