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I was recently given a Cisco Desk Pro and it's pretty cool!But not very intuitive and the manual is meh. I have it connected as a 3rd monitor and it's working for meetings but I'm wanting to use the stylus to draw on a paint/whiteboard app, other tha...
I'm still surprised Cisco doesn't have a solution or this, it's been annoying from the beginning with IP communicator. Is there a way to hide the Jabber GUI so that only login/settings are available and no notifications happen? It's confusing to agen...
Anyone have a query that will pull the max concurrent standard and premium agent counts?I can pull max concurrent easy enough but the only way I can think to pull standard or premium is a complex series for nested queries and I sure I'm over thinking...
Trying to add agents to an attribute. I know we can add attributes to an agent but if I'm reading the guide correctly, I should be able to add multiple agents to an attribute. My current XML for the put looks like:<?xml version="1.0" encoding="UTF-8"...
This is very helpful, for other reasons I had forgotten about! Specifically, Call_Center_Audio_Enhance_Mode. As Thomas pointed out, I can use ShowCallAlerts to disable the toaster and disable other "on top" components but really looking for a way to ...
If you are talking about UCCE/PCCE then, on the agent let, you can subtract the duration from DateTime and that gives you a close indication (in most instances).It does become tricky when including consults and such. You'll want to look at multiple c...
