Is the Embassy Trust Software installed on the computer?

confirm that the DNS config is correct. Every domain name must end in a '.'(dot). Most browsers just add this '.' to the end of the domain name.

This config might give you a lead...http://www.cisco.com/en/US/tech/tk364/technologies_configuration_example09186a0080211f5c.shtml

Here is the good link to verify you static PAT configuration.http://supportwiki.cisco.com/ViewWiki/index.php/How_to_configure_static_NAT_/_static_PAT_command_in_the_PIX,_ASA_and_FWSM

With respect to CAD when a call is missed by the Agent, we can see the Caller Information [Calling ID] using Agent Real Time Displays.With respect to the phone, since the call is placed on the CTI port in the CallManager before it is passed on to the...