Hi All, We are planning to write Connector (Middleware) for Cisco WebEx Contact Center. This middleware will handle all the request from agents (like login, logout, change status etc.) and call respective REST API of WebEX Contact Center. This middle...

Hello, We are working on Agent Greeting application for Cisco WebEx Teams client (Version: 41.6.1.19162) on Windows 10registered with our CUCM 12.5.1.As Cisco WebEx Teams doesn't support Built-In-Bridge(BIB) so we are making CTI Port as 3rd participa...

Hi, Is there any JTAPI API available to check if calling number & called number exists in CUCM without adding devices in CUCM Application User and also don't want to user super provider? We also don't want to use AXL API and CUCM DB query. Thanks & R...

Hi, We want to build a conference call  from user phone when user initiates an outbound PSTM call. 3rd participant of conference will be CTI Port Extension.My question is, how early we can create conference i.e. after which JTAPI event we can initiat...

Hi, We are receiving NULL state for agent in XML received from Finesse Notification Server - <?xml version="1.0" encoding="UTF-8" standalone="yes"?><Dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>508422</fromAddress><id>51323...