Mailbox is Locked

[John Gawf]

I have a UC540 where one of the users is getting the message that his mailbox is locked after entering his password.  The message is "This mailbox is in use. Contact your administrator".  I've seen support articles on how to clear via command line.  But, can it be cleared via CCA?  What is the cause of this problem?

[mcasimirc63 · Accepted solution]

Log into CUE by going to 10.1.10.1.  Once you are logged in follow the steps in the screenshot.

[jaydien1358]

Known Bug:

CSCtl04193

-Brian

[paolo bevilacqua]

jaydien1358 wrote:
Known Bug: 
CSCtl04193

Status Fixed (Resolved)

Severity 2 - severe

Last Modified In Last Year

Fixed-In Release-Pending

Fixed (so it doesn't show as outstanding during managers meetings), but no release information given. One really wonders what is going on with Cisco's quality goals.

[m.castrigno]

Nice easy solution. Thanks for positng it!

[bhemze]

Glad to see this post still hanging around since 2011.

The solution worked for me too. I needed it today.

[isiconsultants]

same here, quick easy fix

Hector