We have a trial going the Cisco Calling Plan and the ability to turn on International Calling is grayed out. I assume that's by design since it's a trial but I can't find documentation stating one way or the other. Does anyone know for sure? Regar...
Forum Posts
I am trying to setup a on-call rotation using Webex control hub. My goal would be setting up a phone number for operations to call and have that number forward to the employee on call for the week. I know I can just setup up a number and have to pe...
Resolved! PSTN Cloud Calling
Hello Everyone,I am a new bie on cisco webex cloud calling. I understand that webex calling is more of pstn calling. Yesterday, i configued webex via the hub to register webex to on presmise call manager. It was a success as i was able to make calls ...
Can I schedule the Time for the phone numbers to be schedule?In the documentation says that it can be requested within the supported porting window, but exactly what does that work? After submitting the port order I can contact Cisco to request the e...
Greetings,We are reaching out regarding an adjustment needed in our Webex environment. Currently, when searching in the Webex phone directory, the full phone number of employees is displayed. However, our management prefers that only the extension nu...
Hello All !How are you all ? Great I hope !Whenever Receive a call in Webex it opens a new conversation. This causes my conversation queue to fill very fast and I miss important messages because they have scrolled off of the screen.Is there a way to ...
I am losing the inbound caller id from our customers when we do a warm transfer but it will pass the caller id for a blind transfer; is it possible to pass the caller id during a warm transfer?
I am trying to have all of my work calls directed to my computer. When I do receive a call, it will come to my computer but also my desk phone. When I answer the call on my computer, it will pick up on my desk phone and is on speaker, so the entire o...
Hi Team,Is Cisco Provided Bundled PSTN (available in US and Canada regions) still an available option with Webex CC? From what we understand, the plan was to move this option under Webex Calling. Is that activity complete or still pending. Any latest...
Resolved! Enable Voicemail
Hi, Is there a magic hidden option to enable voicemail? As far as I can see I have it enabled at the user level, however although it's set to redirect after three rings it doesn't do so. If I select "all calls" it still just rings out. If I select...
Webex desktop app isn't showing any live queue data for CX supervisors this morning. No historical data for the day either and the same issue is happening in control hub. No agent statistics either only agent monitoring is working today. Issue sta...
I have cisco pro room kit in several of our company conference rooms. The problem is when having a Microsoft teams meeting, I cannot hear the attendees but the attendees can hear me. This is only with Microsoft teams. Zoom and Webex itself work fine....
Resolved! assign extension to user
Is it possible to assign an extension to a user without a phone number?If yes, how can an extension be assigned to a user without any number?
When customers ask me about placing calls on hold on lines its simple. You have lines 1-10 or how every many you have configured. Every phone has the same lines. When you place a call on hold and move it to the line, everyones phone line 1 lights ...
When a call is incoming the mobile and web app simply displays the number, even though the number is saved in the global directory. After the call has been answered (or missed) the call history correctly displays the caller name as per the directory....
