Webex Calling

Hi everyone,I’m currently trying to register a Yealink AX83H Wi-Fi handset as a Customer-Managed SIP Device in Cisco Webex Calling.Steps I’ve taken so far:Added the device in Control Hub as Customer Managed Device and obtained SIP credentials (userna...

Calling issue due to untrusted certificate. Client is getting the certificate from a different cluster.

*************************EDIT: UPDATE - we figured out the issue with help from our service provider. Apparently, when we updated all of our staffs email addresses, when the company changed names, the voicemail emails were still flagged to go to the ...

We have recently migrated out CUCM voice estate to Webex. All DDI numbers have been ported over to the Webex service. All users set up with Cisco 8861 & 78xx series phones. We have experienced issues where phones may be connected on the same LAN with...

We are migrating our on-prem CUCM environment to Webex Calling.  Calling has Hunt Groups, but it seems you can only set 1 Call Routing type (Circular, Simultaneous, Top Down, etc.).  "Call Routing" seems similar to the Algorithms in CUCM Linegroups. ...

Hi all,We are using Webex in combination with a third-party cloud PBX. A few of my colleagues still use a Yealink T54W desk phone.Interestingly, some of them can successfully connect their phone to Webex allowing them to dial a number in Webex and ca...

With Webex Calling configured with Microsoft Entra ID (formerly Azure AD) integration configured is seems there are a number of ways to provision users on Webex Calling. Using sync groups Provision a user on demand Just add the user(s) manually to U...

Call are not ringing through on my laptop or phone, but the missed calls do show up.  What might be causing this?

Hi everyone, I’m working with a customer who is using Webex Calling Customer Assist, and I’m trying to retrieve real‑time call details for calls abandoned at the queue level. So far, I haven’t found a direct way to pull this information from the Cont...

My webex phone is stuck "on a call". I did not make a call. Suddenly the phone locked up saying it was on a call, and now I cannot receive or make calls because I'm apparently on a call. I have tried shutting down my computer and phone, but that did ...

My team lead and I have two WebEx phones and a Cisco Desktop, all with the same extension. When you call my extension directly or from the PSTN all of mine ring. When I call my leads phone internally, only one rings. The phone that rings is marked as...

I work from home one day a week and use Webex phone on an HP laptop with Apple AirPods connected. About 2x a month, I log on in the morning, use the Webex phone a few times and then all of a sudden, every call I try to place or answer is on mute and ...

Hi,I would like to transfer the Call via Webex, unfortunately they are being transferred via teams.I click transfer icon on Webex and my colleague received them via Teams. Thank you in advance for your help.