Webex Calling

I work in IT Support. One of my users is experiencing an issue with screen sharing during active Webex calls. When the user ends the screen share, the entire call is ended. We verified that their webex client is up to date (full uninstal, reinstall a...

why can i only hear the phone ring once in webex even though it keeps calling

We have a GD Secter'a vIPer phone and trying to Register via Webex cloud provisioning (Control Hub) This phone is not listed as under supported devices for Webex Calling.  https://help.webex.com/en-us/article/qkwt4j/Supported-devices-for-Webex-Callin...

I am testing with a Cisco 9851 phone.I enabled Directory Search For Offhook Dial, but it does not work as expected.I expected it to behave like the Webex app, where I start entering a phone number and the phone will search ahead within the directory ...

I am trying to write a PowerShell script to add devices to a virtual line, turn on Hotline, and add the extension under the custom behavior tab.I have the script to get the virtual line ID and the device ID.Not sure if my body is correct that the URI...

Can we register 3rd Part soft phone to webex calling by adding it as a generic phone customer managed.for example:Zoiper5

Hi All,Webex survivability gateway connector comes online and then goes offline in some time. Sync happened once but after that getting the below error:sync failed due to internal server error (code -31200)Any suggestions on what could be causing thi...

HelloI have configured an audio Record - Set variable - Queue contact - Disconnect in WxCC to capture caller messages after official business hours; however, I do not know how to retrieve or listen to these messages. Could anyone offer some advice?I ...

Hi,I have implemented Webex Calling using a C8200L router and am currently experiencing DTMF issues with certain numbers. After troubleshooting, it was identified that Webex Calling is not sending the in-band audio tones for DTMF. The service provide...

Hi everyone,I’m currently trying to register a Yealink AX83H Wi-Fi handset as a Customer-Managed SIP Device in Cisco Webex Calling.Steps I’ve taken so far:Added the device in Control Hub as Customer Managed Device and obtained SIP credentials (userna...

Calling issue due to untrusted certificate. Client is getting the certificate from a different cluster.

*************************EDIT: UPDATE - we figured out the issue with help from our service provider. Apparently, when we updated all of our staffs email addresses, when the company changed names, the voicemail emails were still flagged to go to the ...

We are migrating our on-prem CUCM environment to Webex Calling.  Calling has Hunt Groups, but it seems you can only set 1 Call Routing type (Circular, Simultaneous, Top Down, etc.).  "Call Routing" seems similar to the Algorithms in CUCM Linegroups. ...

Hi all,We are using Webex in combination with a third-party cloud PBX. A few of my colleagues still use a Yealink T54W desk phone.Interestingly, some of them can successfully connect their phone to Webex allowing them to dial a number in Webex and ca...