If the Webex app is left open on desktop and a call has not been made in a while, when trying to make a call, a pop up will appear that this function is currently unavailable and to speak to an admin. If the app is relaunched, the user can make and r...
Forum Posts
Hi everyone,I’m currently trying to register a Yealink AX83H Wi-Fi handset as a Customer-Managed SIP Device in Cisco Webex Calling.Steps I’ve taken so far:Added the device in Control Hub as Customer Managed Device and obtained SIP credentials (userna...
Hello everyone,I am frequently called by people speaking foreign languages (French and Italian). I know that you can enable live transcription during a Webex meeting, but the issue is that these people are calling us outside of Webex and therefore do...
Placed in the wrong forum, sorry!
I am having trouble finding documentation on a few specifics for the Call Back feature in Customer Assist. My question is specifically on the mechanism when the customer does not answer the call back call. Based on testing, if the customer does not a...
Is there a way to integrate Agentforce Voice directly with Webex Calling without using Service Cloud Voice?My requirement is that when a user places a call through Webex Calling, the call should automatically be routed or redirected to Agentforce Voi...
Attached is a snapshot of an 8811 device while on an active call. The active call screen covers up the extension information, thereby no allowing a caller to know what extension they are calling from.This became important when one of our employees m...
Hi all, I recently regenerated and updated our SCIM bearer token for the Cisco Webex Identity Enterprise App in Microsoft Entra ID, following this documentation:Configure Cisco Webex for automatic user provisioning with Microsoft Entra ID - Microsoft...
I’m wondering if there is a setting in Control Hub similar to Call Manager’s - Always Use Prime Line.Although my issue is not exactly the same as with CUCM. But reminds me of it.I am working with some 9851 phones.I have the User setting - Auto Collap...
Our customer uses Amazon Connect, which gives them the ability to record their outbound calling,With the mandated shift to webex they lost the ability.Can they still use Amazon Connect with Webex calling with some integration
Hi Before version 46.6.1.35236 users could copy the phone number of an incoming call. With this latest version I can't see anyway to copy the incoming or connected call phone number. Once a call is ended it appears in the call log and I can copy the ...
Hi All!Is there a way to bulk allow users to download their own call recordings and transcripts? We're using the built-in webex recorder. This is the setting I'm talking about:Ideally, I'd be able to use my calling template to set this, but I can't s...
Resolved! Webex Calling - Sync Groups from Entra
Hi, Is Webex calling able to sync groups from Entra? I have groups added to the Enterprise App, and the users are syncing fine. However; the groups are not showing up in on the "Group" page. I'm trying to use my Entra groups to sync to Webex Calling ...
Hello, We are looking at a way to Automatically reclaim Webex Calling professional licenses from control hub immediately following the user’s last working day. Because revoking the license free up the user’s assigned PSTN number, the automation will ...
Hello,We currently have Webex Calling with 400 users synced via Cisco Directory Connector, and we would like to migrate these users to Entra ID (Azure AD) sync.However, we want to split the users into two groups:- 300 users will remain in the current...
