Webex Calling

Hi All,Webex survivability gateway connector comes online and then goes offline in some time. Sync happened once but after that getting the below error:sync failed due to internal server error (code -31200)Any suggestions on what could be causing thi...

HelloI have configured an audio Record - Set variable - Queue contact - Disconnect in WxCC to capture caller messages after official business hours; however, I do not know how to retrieve or listen to these messages. Could anyone offer some advice?I ...

Hi,I have implemented Webex Calling using a C8200L router and am currently experiencing DTMF issues with certain numbers. After troubleshooting, it was identified that Webex Calling is not sending the in-band audio tones for DTMF. The service provide...

Calling issue due to untrusted certificate. Client is getting the certificate from a different cluster.

*************************EDIT: UPDATE - we figured out the issue with help from our service provider. Apparently, when we updated all of our staffs email addresses, when the company changed names, the voicemail emails were still flagged to go to the ...

We are migrating our on-prem CUCM environment to Webex Calling.  Calling has Hunt Groups, but it seems you can only set 1 Call Routing type (Circular, Simultaneous, Top Down, etc.).  "Call Routing" seems similar to the Algorithms in CUCM Linegroups. ...

Hi all,We are using Webex in combination with a third-party cloud PBX. A few of my colleagues still use a Yealink T54W desk phone.Interestingly, some of them can successfully connect their phone to Webex allowing them to dial a number in Webex and ca...

With Webex Calling configured with Microsoft Entra ID (formerly Azure AD) integration configured is seems there are a number of ways to provision users on Webex Calling. Using sync groups Provision a user on demand Just add the user(s) manually to Us...

Call are not ringing through on my laptop or phone, but the missed calls do show up.  What might be causing this?

Hi everyone, I’m working with a customer who is using Webex Calling Customer Assist, and I’m trying to retrieve real‑time call details for calls abandoned at the queue level. So far, I haven’t found a direct way to pull this information from the Cont...

My webex phone is stuck "on a call". I did not make a call. Suddenly the phone locked up saying it was on a call, and now I cannot receive or make calls because I'm apparently on a call. I have tried shutting down my computer and phone, but that did ...

My team lead and I have two WebEx phones and a Cisco Desktop, all with the same extension. When you call my extension directly or from the PSTN all of mine ring. When I call my leads phone internally, only one rings. The phone that rings is marked as...

I work from home one day a week and use Webex phone on an HP laptop with Apple AirPods connected. About 2x a month, I log on in the morning, use the Webex phone a few times and then all of a sudden, every call I try to place or answer is on mute and ...

Hi,I would like to transfer the Call via Webex, unfortunately they are being transferred via teams.I click transfer icon on Webex and my colleague received them via Teams. Thank you in advance for your help.