We have identified an issue where the configuration for Registration-based trunks on the LGW is inadvertently triggering registration attempts based on number patterns in POTS dial-peers. This is causing trunk status flapping on the WxC side and impa...
Hello Community, I need some assistance. I am implementing a Local Gateway (LGW) for Webex Calling. At the moment, I only have one tenant (9998) working properly. However, I am experiencing issues only with inbound calls. When I try to receive call...
Hi,"Calling" here relates to calling tab in teams.webex.com aka web.webex.comHow can it not be a bug if, for a 3-way call, I have to invite in a particular order?Steps to reproduce:Login to web.webex.comOn the LHS select the "Calling" tabCall Mrs Cus...
Hello everyone - we have a use case/workflow where our Central Security Operations Center has to conference in 911 dispatch onto an on-going call.The dispatcher presses the Conference Key to initiate the conference, they dial 911 and the phone enters...
we got queries from customer below, does anyone know which team could support? Thanks in advance."customer is currently migrating from Call Manager to Webex CallingThey have two pilot sites on Webex Calling and would like to enable Okta SSO, and sync...
After making a change to device defaults in Control Hub, it tells me to resync the devices. I CANNOT FIND any option to do this regardless of looking everywhere I can think of to do so. I'm somewhat frustrated as this really is something that shoul...
We have recently migrated from UCCX to Cisco Webex Cloud Contact Center, and I have a few questions:Internal calls between agents (dialing from Webex Desktop) currently display the main support number as the ANI. We would like each agent’s own extens...
Hello, We’re using Webex Calling. After an employee left, their user account was deleted from Azure. Now, when I try to reassign the device Cisco 8851 to another user, I get an error saying the MAC address is already defined — but there’s no such ...
Hi everyone - thank you in advance for any input.I've just completed establishing an SBC with a leg to WebEx Calling and another to Teams calling. One of the main reasons for the SBC is to preserve internal Caller ID between the two platforms as iden...
Hi,I have configured an SBC as a managed on-premise trunk. Everything works perfectly except calling inbound to Webex extensions. There are some Webex users that have extension numbers only, the SBC has another PBX connected and the idea is those PBX...
we migrated the phone, but this one came up with license error. how do we manually apply a license? thanks
Hello.We have a background service that uses the REST API to run reports so we can download them automatically. In order to run a report via the API a templateId is required. The current REST API call that fetches the list of of report templates is m...
I am trying to set a hunt group that goes to voice mail in the following situations.1. When no one picks up the phone after 10 rings2. After business hours I can see how to forward a call to another number, but I don't see how to automatically go to ...
Hi All,Recently installed and configured Cisco Crossview in a Boardroom. I have come across Group and Speaker Mode which is a very nice view within a meeting. After testing, I am seeing that once in a webex call I can see both streams being sent to t...
My organization is migrating to Webex Calling from CUC/CUCM. Previously, I automated most tasks with PowerShell, but I will be migrating things to Python for Webex Calling with the hope of leveraging the wxcadm library. My organization's security tea...
