Webex Calling

Hello,We use two different API methods to collect Webex Calling call legs for analytical reporting for our customers.The 1st method used is the `v1/cdr_feed` GET API call. See: https://developer.webex.com/docs/api/v1/reports-detailed-call-history/get...

I have encountered an issue where a user is on a call from a queue and they are getting a beeping noise when a shared line is receiving a call at the same time.  This shared line is also part of the same queue but takes in calls specifically for that...

Calling > Features > Auto Attendant > Under menu > After Hours Auto Attendant > MenuOur after hours menu, we just need to forward the call to an extension for our after-hours answering service.  Right now, the only option we have it to send it to a m...

I've got an end user with a last name of three characters.  When I try to dial this user (from an external number) by name, I get the message "your user could not be identified."When I dial by this user's first name (more than three characters), it c...

We were just converted to WebEx calling and my 8865 phone was converted from the enterprise firmware to the 3pcc firmware and registered with WebEx directly. The issue we are seeing is that on the 8865 phones they are prompting for any scheduled WebE...

Hello everyone,unfortunately my employer has changed the telephony from Jabber to Webex. I miss 2 features that I used daily with Jabber, but are not possible in Webex.1. i would like to manually set my status to green (available) when i am in a meet...

Hello everyone,I hope that my post is understandable, because I translate with deepl. So that I can still take calls during a meeting, I always activate the multi-call window function under Settings - Call - Call dock.I always have to do this again a...

I use Cisco Webex for phone services and when I receive a call from an external phone number it only rings in my headset and not my laptop but Internal calls it rings on both headset and laptop.  The ringer and Alert option is set to ring on all devi...

Hi GuysWe are currently implementing Cisco Webex calling, all going well so far, however we appear to run into an issue.We have a requirement to dial 0 for our main reception, however our partner says Webex calling cannot do single digit dialling i.e...

Anyone know of any Webex Calling "Cloud Connect for Webex Calling" (formerly called CCP) providers in the U.S. that will allow the outgoing CLID to be that of a DID that the customer owns but has not been ported? In this case the customer cannot port...

Can someone please suggest where can I find Microsoft Visio stencils for the WebEx Contact Center and WebEx calling solutions? Products - Visio Stencils - Cisco doesnt have anything for contact centers..

Hello, I was wondering if maybe someone could help regarding Missed Call notifications inside Call Queue/Hunt group or if you can direct me to the right Space or Group where I can ask this question The customer is asking if this is possible:1. A use...

Cordial saludoDeseo información de como se debe actualizar el aplicativo de webex, frente al menú de la llamadas entrantes ya habíamos  enviado correo solicitando la información y no hemos obtenido respuesta solicito de su amable colaboración con res...

We've gone through the steps to install the WC Managed Gateway Connectors for CUBE but it continues to show offiline. Are there any good diagnostic commands to track ths down. The SIP trunk on the CUBE successfully registered to WC. Thanks for any he...