Good morning.We are starting with Webex Calling and I admit that I don't really understand how calling queues work?Indeed I want to do a simple thing..Have a pre-drop announcementring on 1 first deviceIf not answered after 5 rings or busySwitch to 2n...
Forum Posts
HelloMost often we struggle with issues related to voicemail / queues...Example of a typical expected operation that we have difficulty configuring:External call on an 8850 at the SwitchboardPre-removal announcementQueue between the switchboard and a...
I am trying to use WebEx API to get the information about how many calls are waiting in our Call Queues in WebEx Calling (not CC).Anyone has luck solving this issue?
Just checking if anybody else has noticed this issue.Since the Pickup Groups hve been redesigned to include notification options, I have discovered the following:1. Initially it wouldn't work at all because Notifications > Calls > Call Pickup > Mute...
We have our group pickups setup to have a notification type of 'Visual Only' but we still get an audio alert when there is a call available to pickup on the handsets. Our handsets are Cisco 8851s. How do we stop the audio alerts on the phones and pu...
We’ve been using Webex Calling with Cisco 8841 phones for a while. However, last week we started receiving tickets reporting that the directory search feature wasn’t working when making calls. We checked it out and reset the phones. After testing it ...
After making a change to device defaults in Control Hub, it tells me to resync the devices. I CANNOT FIND any option to do this regardless of looking everywhere I can think of to do so. I'm somewhat frustrated as this really is something that shoul...
Greetings.In Customer Experience Essentials - I have an Auto Attendant (xxx)xxx-2801 that forwards callers to 2 different Call Queues (xxx)xxx-4001 and (xxx)xxx-4002. We only want callers to reach the queues through the Auto Attendant and not call th...
Does anyone know if there is a setting to change what information displays when a user Hotels into a phone? Currently the phone just displays the user's extension with site code and displays the name of the phone they are hoteling into. It would be n...
The WebEx REST API developer documentation was generated from an OpenAPI/Swagger definition file. This up-to-date IDL files are necessary to be as accessible as the human documentation, because they can be used to generate client calling code, which ...
Hello All, We need a way to hide Phone icon on webex application when "Call on webex 1:1, Non PSTN" option is enabled on the user level. Phone icon can be hide by disabling the Call on webex 1:1, Non PSTN but we need this option to be enabled, and Ph...
Hi everyone, we've got 2 WAN links to the internet at our main site. WAN 1 is a 200Mb link and WAN 2 is a 50Mb link. This is all configured through a Cisco Meraki MX and MS network.All of the Cisco phones were migrated today from CUCM to Webex Call...
Hi Guys, i was hoping someone can shed some light as i have few design questions. currently we have a customer (college), main campus with few remote campus using CUCM. all PSTN calls (except 911) goes to the GW at the main campus. remote campuses...
Hi Team,We have the Webex app UCM solution and use Cisco Call on MS teams. I can search the Outlook and AD contacts from Cisco call and dial out But I cannot search a personal contact saved in my Webex app. Is this an expected behavior ?. webexThanks...
Resolved! Turn phone display off after work hours
We just migrated from CUCM and I noticed that our phone displays are not turning off after business hours. We have the Cisco 8865 phones. Is there somewhere in the control hub that controls this on the phones?
