Webex Calling

Subject: Need Help Finding Agent State Chart After Webex Dashboard UpdateHello,Our team recently experienced the Webex dashboard update, and I'm having trouble locating some critical functionality that we used regularly before the change.Specifically...

We have a hunt group for our customer support line to ring simultaneously. Whenever an end user calls the line that routes to the hunt group, we all can answer the call through webex calling, but we can't answer on the phone. We have had to answer ca...

We have one customer whose phone calls (T-Mobile) come in as anonymous when they call our Cloud Webex System. However, when they call different providers such Verizon or T-Mobile, their number shows up just fine. Any suggestions as to where the issue...

  Hello Webex Community, I am facing an issue with the Whisper Coach feature in Webex Contact Center. When a supervisor monitors an agent’s call from the Agent Desktop (Supervisor Mode), the Coach button is missing. Here’s what I have checked so far:...

We have 10 polycom soundstation 6000 have stopped working on our Webex calling. Support document state end of life March 31 2025. The units on site have stopped working March first. Do anyone have the same issue and is there a work around to make the...

Hi Community I have a question: Can I configure 2 Local Gateway in HA for a Site Survivability for Webex Calling scenario to ensure the telephony service in a failure case? Thanks for you support Regards

I am using webex, teams, and cisco finesse for remote training purposes.  My trainees use TEAMs to share her audio and screen.  They use webex to support finesse and answer calls in finesse. The audio and screen sharing is perfect until they conferen...

My organization is migrating to Webex Calling from CUC/CUCM. Previously, I automated most tasks with PowerShell, but I will be migrating things to Python for Webex Calling with the hope of leveraging the wxcadm library. My organization's security tea...

We're in the early stages of rolling out Webex Calling to our organization. I am trying to wrap my head around how exactly the Azure AD sync is working.We have it connected to Azure, and it is successfully syncing but it's a bit of a mess. We have it...

HiWe are trying to register our local Cube router in Webex calling but the gateway keep going offline. When we enrol the gateway it goes online for few minutes and then it goes offline. The cube has a public ip address that is use for the connector.

Hello Expertin the current environment CUCM. I have three remote users who do not have devices assigned to them. There is a single CTI number shared among the three users. Each week, one user accesses the Cisco Unified Communications Self Care Portal...

My organization has been on WebEx calling for a little over a year now.  We migrated from on-prem CUCM but have opted to be fully cloud based with our WebEx implementation.We have seen issues with our Cisco devices (primarily 7841s) having call quali...

Hey,I’m working on a project where I need to integrate Webex Meetings into my website riddles to allow users to join scheduled meetings directly from the site. I want the process to be smooth, ensuring users can join with minimal clicks and without l...