Webex Calling

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So we’ve been getting conflicting answers between Cisco and contractors about our deployment. The last recommendation we got from Cisco is that we need to keep our PSTN and Webex calling on separate routers. So, this means if we want completely redun...

Clutz5250 by Level 1
  • 655 Views
  • 4 replies
  • 0 Helpful votes

Hi All,We are looking at moving away from our on prem PBX and some users that are using MS teams for calling. One feature we are looking for with customer experience is the ability to make an agent in a queue busy when they lock their computer. This ...

LukeF by Level 1
  • 239 Views
  • 0 replies
  • 0 Helpful votes

Hi, I have a scenario where extension 100 is forwarded to extension 101, when extension 102 is calling 100, the call is forwarded to 101 and under the extension 101 on the webex is shown Forwarded by 100. The forwarded by 100 now is stop working, any...

We have a customer using Cisco Calling plan.  We ported their numbers at the end of July.  They are complaining about inbound caller ID only shows phone number of the calling party and not the name.  I cannot find anything in Control Hub to modify wh...

Not technically Webex Calling - more like Webex with CSF (what board is that?) Recently, anyone that is new to the organization is not able to connect to their CSF profile in the Webex App. We use CUCM 12.5, and have CSF devices for all people that n...

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Problem: Every time a call rolls over to a new hunt group, the customer again hears the "your call may be recorded" greeting. Example: Call comes in to HG 2003, rings 4 times, then rolls to HG 2002, rings 4 times, then rolls to HG 2004. Every time it...

Hello, I'm trying to replicate a customer issue in a Webex sandbox. I have a sandbox connected to AD, and with a verified domain.  If I remove the verified domain and then create a free Webex account for a new user that does not exist in Control Hub,...

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GavinW by Level 1
  • 333 Views
  • 1 replies
  • 0 Helpful votes

So we just migrated the last building to webex and its come to my attention that the Call Pickup Groups via Webex are confusing. I say this because the options back in CUCM call pick up groups use to have the ability to show calling party information...

rtarson by Level 1
  • 298 Views
  • 1 replies
  • 0 Helpful votes

My users hate the new calling page in the version 44.8.0.30404You can't easily return a call to an entry with a button click. Why is there no dial button next to the message button?Instead I have to either click on the keypad, then search for a user/...