Just wondering if I can disable users ability to sign out of a call queue from the Webex Calling App? Can't see an option for this anywhere. Don't mind they can make themselves unavailable but dont want them to be able to sign them selves out of the ...
Forum Posts
Resolved! 3rd party phones for Webex Calling
Hi Community,is there any plan to integrate even 3rd party phones for Webex Calling? https://help.webex.com/en-us/qkwt4j/Supported-Devices-for-Webex-Calling If the customer owns 3rd party doorbell, I havnt find any way to register even these devices ...
I've had a couple of users complain that the ringer on their Webex softphone defaults to max after a reboot. My own client does not have these issues so its hard to troubleshoot the issue.Has anyone else encountered this, is there a fix?
We have a use case where calls need to be periodically forwarded for a number that needs to be shared between multiple users/devices. There will be no consistency in what number it's forwarded to or what date/time it is forwarded. We are looking for ...
Hi All, I am new to Webex auto attendant and call queues ,we have configured an auto attendant in Webex control hub which will play a welcome message and then ask caller to select from two options .Option 1 will route to a call queue and for option 2...
Hi Team, I am new to Webex auto attendant and call queues ,we have configured an auto attendant in Webex control hub which will play a welcome message and then ask caller to select from two options .Option 1 will route to a call queue and for option ...
I'm trying to register some Poly VVX 150/250 phones to a demo webex calling site we have setup. I have followed the process in this link https://help.webex.com/en-us/article/njwkamr/Poly-and-Yealink-support-on-Webex-Calling# to the letter but still w...
When I attempt to enable voicemail for a workspace in Control Hub, no error is displayed. However, it appears that the mailbox isn’t actually being provisioned. Calls forwarded to voicemail from the assigned number fail, and when dialing the voicemai...
I am having issues with calls getting disconnected on Final Transfer after Consult on WebRTC from WxCC Desktop. Has anyone come across this issue. Codecs looks good for all the legs of the call
Resolved! Call Detail Report Options
I need to produce a report that contains the following and I am open to suggestions.User Name or Extension NumberSet for a date rangeCall Direction - Incoming or OutgoingCall Type - Internal or ExternalCall DurationI have tried the canned Calling Det...
Hello.I'm doing statistics on call queues.I can see the call abandonment rate.A user asks me if it's possible to see the average wait time before abandonment.We do have the overall average wait time for calls in the queue, but I don't see any indicat...
Resolved! Upgrade bulk 9800 series
Hi, I configured 130+ devices (9800 series) on control hub with MAC addresses, i would like to plug the phone and automatically upgrade and register on control hub using MAC address. I have tried the cloud upgrader using DHCP option 160 , but when ph...
We are attempting integration of WEBEX Calling with our 3rd party Hoteling application. The 3rd party is having issues with a few items and we could use Cisco's help to create and develop some new API's to allow for turning on/off MWI lights on our C...
Resolved! Forwarding Call Icon for Caller
Most of our WebEx users in the company are forwarding calls to other colleagues. If I call a colleague and their calls are being forwarded, I would like to see this in advance.Is there an icon planned to indicate this for internal use only?
We recently migrated from on-prem CUCM/Finesse to Webex Calling/Contact Center.We don't have CallTower set up yet, so we are still using the old voice gateway that we used with CUCM. We have a segment of users who show very high jitter on the leg of ...
