Webex White Board 55s software

[ryan martin]

Hi,
We have 55s white board but the software was last updated in 2019. unfortunately we no longer have a business acount with cisco, and if we did it was set up by someone who left the company many moons ago. I was just wondering if there was a way to get an up to date firmware version for the board, as I cant download it from software.cisco because i dont have a valid service contract.
Appreciate any advice
Thanks

[ryan martin]

Thank you for the advice, just a shame for it to sit in the corner unused because of old software

[Wayne DeNardi · Accepted solution]

You generally need to have an active service contract on your device, or have it registered to the Webex Cloud to receive software updates.

However, there is a process by which you can get an update without a service contract by referencing a CVE that you are affected by where there is a fix available:

Customers Without Service Contracts

Customers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco TAC: https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

Customers should have the product serial number available and be prepared to provide the URL of this advisory as evidence of entitlement to a free upgrade.  One such CVE you could reference is CVE-2020-3143 which would affect your device if it hasn't been updated since 2019 (there would be newer ones too - but that should give you a starting point).