We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hi, I wonder if there is a way to customize each remote participant's video view. For this, I need to get individual video/audio remote participants' media streams to be able to position each one the way I like. In the sample demo code where we subsc...
Hey All,I have one question, It will be appreciated if you guys share your comments or any help on this.My question is Slash Commands are supported in Cisco Webex? While typing a few of the slash commands in the chat is it possible to suggest the app...
Read about these useful updates to Webex REST API's People endpoint in this blog: Webex People API Updates
Issue: I'm attempting to retrieve an access token for the Webex API in a java application but each time I do, I receive an error stating "(invalid_grant) The provided access grant is invalid, expired, or revoked". However, I believe this to not be co...
How does the Queue Statistics API handle calls that cross the interval boundary? For example: Say a call begins at 10.02 and ends at 10.28 (handling time =26 mins) Does the handling time and accepted statistics get incremented in the interval the cal...
Queue Statistics API - AHT On the Queue Statistics API we can get back a field called "averageHandledTime" https://devportal.wxcc-us1.cisco.com/documentation/queues/get-queue-statistics This is defined as "The Queue's average handle time." Although ...
Query from @Sean Scott over #webex4devs space: Does anyone know if it's possible to set up Webhook alerts to replicate the built-in Control Hub Alerts for device issues? I'd like to be able to have those alerts sent to Slack.It looks like they can be...
Hi, I have configured a couple of webhooks to receive events when a meeting is started or ended, those webhooks are active and always my app returns a 2xx status code to prevent a possible disable status. However sometimes I receive the event, someti...
For a third-party app to be used by several different Webex Organizations, is the process to do this: 1. Create an app integration on my/my company's account 2. Provide the integration's OAuth Authorization URL to customers of our product who then au...
Working with Webex API to pull meeting lists, but only limited to a maximum of 100 responses. Any way to bypass this? Could getting a Admin/Master account help? Using python if that helps
Hey guys,I'm looking to write an integration using webex, however one of the requirements would be to keep track of when rooms/spaces are created. I'd ideally want to do this without having to invite a user/bot into a room, so that there's no user in...
Hello,We are running into an issue where after authenticating successfully, the access tokens we receive from the POST response to https://webexapis.com/v1/access_token is missing scopes. The scopes we are asking are spark:people_read, cjp:config, an...
We are excited to share some web component starter code along with video walkthroughs that will help you get started with the Webex Contact Center Desktop JS SDK and Web Component Widgets. Empower Agents by embracing desktop programmability through p...
Welcome to the Webex Contact Center developer community! We are looking forward to building an active community here to support you, improve our developer experience and brainstorm new ideas. To know more about the Webex Contact Center APIs ...
We are thrilled to announce the availability of sample code on GitHub that will help you understand how to interact with the new Webex Contact Center APIs published on the Developer Portal @ developer.webex-cx.com See: https://github.com/CiscoDevNet...
