Call Control

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Resolved! Upgrade TCL Play Message script

I'm in the processing of migrating from my cme 2821 to cucm 11.5.  One of the last things I need to do is migrate the play_message_2 script I had on the old system.  The script was written about 10 years ago and TAC says it may need to be upgraded to...

JTAPI Whisper Coaching

Hi Team,I have successfully achieved silent monitoring supervisor functionality with JTAPI & CUCM but I'm stuck on updating this feature into a whisper coaching                         srcAdd = makecall.provider.getAddress("2030"); // Agent DN to be ...

getEMLoginUsername returning old name

Anyone know why getEMLoginUsername() is returning an old LDAP username? The owner field is correct and shows the new username, but when I call getEMLoginUsername() I get an old LDAP username. Do I have to login manually with the new name from the phy...

jprovines by Beginner
  • 316 Views
  • 1 replies
  • 0 Helpful votes

JTAPI Silent Monitoring

Hi Everyone, I have wrote a small class to implements silent monitoring, however I am getting an error while invoking start monitor and I don't know where I have gone wrong in this code.              srcAdd = provider.getAddress("2030"); // Agent DN ...

Resolved! Barge Capability

In my application, I want to place a call to an extension (supervisor) based on some event. After that extension answers and presses a digit I want to be able to conference that extension in with another extension's (agent) existing call without any ...

bhoover02 by Beginner
  • 861 Views
  • 3 replies
  • 0 Helpful votes

TCL ivr delay on FXO port

Hi DearI 'm using TCL ivr on cisco 2811 VG, but TCL promt is playing announce after 3 ring later.Here is my call flow:4 port FXO--TCL ivr----H323 VG- ---CUCM-- hunt group..--ip phone (3 member  available on the LG)Thanks advance...

KY_ by Enthusiast
  • 901 Views
  • 9 replies
  • 0 Helpful votes
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