Call Control

Complete list of CiscoRTPPayload types reported by cti events

Does anyone know where I can find a complete list of CiscoRTPPayload types? There is a list in the developer guide for therelease which I am using, 10.5 and even 11.5 which I also checked, but neither is complete.As an example, I receive a payload ty...

JTAPI library: Certificate update failed, reason =9

Hi, we are using JTAPI library version 9.1.1 and we are trying to update certificate. But we get a rather cryptic exception with reason=9.We found out that the problem starts with java version 1.7.80 (whole 1.7.79) is ok. So our questions are followi...

Resolved! Upgrade TCL Play Message script

I'm in the processing of migrating from my cme 2821 to cucm 11.5. One of the last things I need to do is migrate the play_message_2 script I had on the old system. The script was written about 10 years ago and TAC says it may need to be upgraded to...

Updating Silent Monitor to Whisper Mode

Hi Everyone,I have been able to initiate a silent monitor call from the JTAPI and I would like to switch the same call to Whisper mode without disconnecting/generating a new call. How can I achieve this, since the documentation shared on JTAPI develo...

JTAPI Whisper Coaching

Hi Team,I have successfully achieved silent monitoring supervisor functionality with JTAPI & CUCM but I'm stuck on updating this feature into a whisper coaching srcAdd = makecall.provider.getAddress("2030"); // Agent DN to be ...

How to differentiate between EM user and Owner User of terminal

Hello Everyone,I am seeking some info regarding, how to differentiate between EM user and Owner User of terminal currently fetching the user name by this method getEMLoginUsername.But problem is if user is not logged in as EM but assigned on device a...

getEMLoginUsername returning old name

Anyone know why getEMLoginUsername() is returning an old LDAP username? The owner field is correct and shows the new username, but when I call getEMLoginUsername() I get an old LDAP username. Do I have to login manually with the new name from the phy...

"Unable to open HKLM key" when opening TSP Notifier Configuration

Hello All,I'm getting the following error message when attempting to open the TSP Notifier configuration via the taskbar: "Unable to open HKLM key."When instead attempting to configure the tsp via Control Panel->Phone and Modem->Advanced->CiscoTSP001...

How to send a text to IP Phone using JTAPI?

I have been searching this site but I could not find a link which explains how to send a simple text message to IP Phone? What are the pre requites?Thanks

Monitoring unsupported devices (Polycom SoundPoint 450)

Hello Everyone,We've run into an issue where we'd like to monitor unsupported devices. Just wondering if anyone knows of a clever workaround for the Polycom SoundPoint 450.Thanks,Richard

JTAPI Silent Monitoring

Hi Everyone, I have wrote a small class to implements silent monitoring, however I am getting an error while invoking start monitor and I don't know where I have gone wrong in this code. srcAdd = provider.getAddress("2030"); // Agent DN ...

Ability to select a register devices for third-party call control

If a user has a Cisco 8861 and DX80 register simultaneously to CUCM, however can JTAPI select just a DX80 OR Cisco 8861 for third party call control?

Resolved! Barge Capability

In my application, I want to place a call to an extension (supervisor) based on some event. After that extension answers and presses a digit I want to be able to conference that extension in with another extension's (agent) existing call without any ...

TCL ivr delay on FXO port

Hi DearI 'm using TCL ivr on cisco 2811 VG, but TCL promt is playing announce after 3 ring later.Here is my call flow:4 port FXO--TCL ivr----H323 VG- ---CUCM-- hunt group..--ip phone (3 member available on the LG)Thanks advance...

Listen to on-going calls from a web page

Hi, I have implemented a CTI events' listener through JTAPI.On a RTPInputStarted, RTPOutputStarted event for a specific terminal, I can get the ip addresses as to where the RTP streams are.I was wondering if there was a way to actually listen to thos...

Call Control

Forum Posts

Complete list of CiscoRTPPayload types reported by cti events

JTAPI library: Certificate update failed, reason =9

Resolved! Upgrade TCL Play Message script

Updating Silent Monitor to Whisper Mode

JTAPI Whisper Coaching

How to differentiate between EM user and Owner User of terminal

getEMLoginUsername returning old name

"Unable to open HKLM key" when opening TSP Notifier Configuration

How to send a text to IP Phone using JTAPI?

Monitoring unsupported devices (Polycom SoundPoint 450)

JTAPI Silent Monitoring

Ability to select a register devices for third-party call control

Resolved! Barge Capability

TCL ivr delay on FXO port

Listen to on-going calls from a web page

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