Call Control

A third party sip-phone was getting back 403 Forbidden after sending an Invite to Conference Factory URI as host to initiate ad-hoc conference with cucm 12.0. But SIP trunk messaging guide says "The conference initiator calls the conference server us...

I have been trying to set up an ad-hoc conference with a third party sip-phone as a host. But I am getting 403 Forbidden with "unknown calling DN" after I send an Invite to conference factory URI to initiate the conference. From SIP trunk messaging g...

Hello,I have cisco-8865 and I want to call to it not from sip proxy where it registered. I send INVITE to cisco but cisco not answer to invites. In logs i found  "Sender not recognized" it is mean cisco doesn't accept call from not sip proxy. But is ...

Hi,I am dialing out two numbers from the same CTI port and then conferencing them using code shown below. Calls get conferenced. I have questions regarding the CTI port usage:1. As both the calls get conferenced, does this mean the CTI port is free a...

Depending on which release documentation you read, Jabber doesn't even make the list of supported devices. Jabber is mentioned for release 9.x, but for any 10.x, 11.x and 12.0 releases, no mention whatsoever.A quick test showed that CSF devices show ...

All, I'm trying to develop a solution for collecting, through Interactive Voice Response (IVR), and sending user information (Code Identifier + Token) to a Two-Factor Authentication (Active Directory [AD] Integration + Identity Provider [IdP] + Singl...

Customer would like information on how to have a TLC script created for voice gateway or CUBE to play a voice announcement "e.g. your call is now being recorded" for both incoming and outgoing calls for a select number of DID's?

I have couple of questionsi) Can some one list where can I check methods and classes of this class--> com.cisco.cti.util.Condition     conditionobj.set()     conditionobj.test() I am particulary looking at above methods what do they do?ii) What Event...

Hello All,I am working with one JTAPI application, during a call when i send the DTMF then it's working properly no issue.But there is no DTMF tone is playing.On the other hand when i press any key on the phone itself then i can here the DTMF tone.So...

How to check the status of the Cisco Phone, if the phone is down using JTAPI.  We are using CUCM. 12Does anyone have a working code or examples?

In our application, we have integrated Cisco switch and for telephony call control have implemented atapi api.I'm not sure why sequence of callstate is not constant under event 'OnCallStateChanged' When make consultation call to number which is in bu...

Hello, I have an issue, I accept a call on a CTI Route Point, but do not answer the call. I leave the call in Accepted state and after 88 seconds I get a call Disconnected event with reason NoAnswer. Who dropes the call, can this be configured in CUC...

I'm trying to match bib cisco invite to its corresponding cti event.  For instance for a particular call, the cisco bib guid is: 0429206016-0000065536-0000000135-1665425418.  However in the begin call event, the user.media.id value is "92100AD201E820...

Hello,We support several contact centers and we have quite a few of Failed Transfers from our IVR to the Agents using Cisco IP Communicator.We see that this error of Q 850;cause=47 on all of these failed transfers, however the problem occurs intermit...