Collaboration Knowledge Base

This document was generated from CDN thread Created by: Sandra Ortiz on 19-03-2010 01:06:39 AM Hello,  I know the subject line seems odd, but that's basically it.  I'm working on an application, which was created by a vendor who is no longer around. ...

This document was generated from CDN thread Created by: Engineering Department on 18-03-2010 07:41:27 PM Currently our application uses TAPI to control any Cisco phone through the Cisco TSP. Is there a better way to do this? Better meaning, is there ...

This document was generated from CDN thread Created by: Eric Tanney on 17-03-2010 08:21:46 PM I'm currently upgrading my CVP server to use Xmedius. Currently, we are using RightFax which uses a formatted email string to grab the meail and send it as ...

This document was generated from CDN thread Created by: Vinay Kariyappa on 17-03-2010 03:25:19 PM Hi. Please help me find a way to capture the path user has traversed into database for each and every call on CVP I was thinking of setting some fixed n...

This document was generated from CDN thread Created by: Vinay Kariyappa on 17-03-2010 10:08:05 AM Hi. I was wondering how can i set the ivr to handle mutiple languages  I am trying to create a application which will have english , hindi and other reg...

This document was generated from CDN thread Created by: Vinay Kariyappa on 17-03-2010 06:09:09 AM Hi,Do we have a standard java code for implementing the stored procedure for Oracle database in CallstudioJust checked in the forum ..its bit confusing ...

This document was generated from CDN thread Created by: Vinay Kariyappa on 17-03-2010 06:07:21 AM Hi..Needfull in creating the custom numset for relgional prompts for playing out the money related transactionDo we have any guide or Procedure to creat...

Subject: RE: Using # key as Touch tone Replied by: Feroz Syed on 17-03-2010 06:36:30 AMHi Vinay,In VXML, # key is a defualt terminating charachter. If you want to use # key as valid input, you need to set the property "termchar" with value other than...

This document was generated from CDN thread Created by: Vinay Kariyappa on 17-03-2010 06:04:20 AM Hi All I need help in figuring out whether database is down via Database element (As suppose if a query is not succesfull within 10-15 sec) i need to se...

This document was generated from CDN thread Created by: Gordon Ross on 16-03-2010 06:30:16 PM We've got an in-house developed app that has started causing phones to occasionally display this error. Google & Cisco docs say it's an XML formatting error...

This document was generated from CDN thread Created by: Gionata Navarra on 16-03-2010 04:10:31 PM Hi, I need to list all configured devices on my CUCM 7.0.Is it possible to realize it via JTapi? I've found a method getAddresses() that I can call on a...

This document was generated from CDN thread Created by: Chris Bertrand on 16-03-2010 02:25:27 PM I am trying to add a exisiting user into a user group. When calling the updateUserGroup method i get the error "There was an error generating the XML doc...

This document was generated from CDN thread Created by: Feroz Syed on 16-03-2010 01:34:51 PM Hi, We are getting the following error on Production environment occasionally.SERVER ERROR: An invalid element/exit state pair was returned: element was Liqu...

This document was generated from CDN thread Created by: Richard Rhinehart on 15-03-2010 06:35:10 PM I was wondering if there was a way to hide the agent chat button?  I know how to disable the chat button but not hide it.  The AgentChatLevel can be s...

This document was generated from CDN thread Created by: Chris Bertrand on 15-03-2010 02:05:06 PM I am able to set up a line however i cannot seem to associate the line to a route partition. Using the CCM i simply select the correct one from the drop ...