04-19-2021 08:47 AM
04-19-2021 05:27 PM
Did this just start happening, has it ever worked, etc.?
Here's some of the options as far as the settings, maybe see if you make it wide open temporarily to try and resolve your issue?
09-20-2021 08:22 AM
Hi, does anyone found out how to fix this issue?
the workaround just says "None".
09-21-2021 06:48 AM - edited 09-21-2021 06:51 AM
Hi @chuck47172
you should enable CORS on CUIC Publisher and Subcribber like below
On CUIC:
utils cuic cors enable
utils live-data cors enable
utils cuic cors allowed_origin add https://<finesse-FQDN>
utils cuic cors allowed_origin add https://<finesse-FQDN>:8445
utils live-data cors allowed_origin add https://<finesse-FQDN>
utils live-data cors allowed_origin add https://<finesse-FQDN>:8445
Restart the following services:
* utils service restart Intelligence Center Reporting Service
* utils service restart CCE Live Data NGINX Service
* utils service restart Cisco Finesse Tomcat (on Finesse server)
10-27-2021 12:23 PM
Hi,
Thanks!!! It works just as you post it!!!
03-31-2022 12:33 PM
Is this production impacting? I am facing the same issue.
03-31-2022 01:17 PM
When I encountered this issue it was only impacting specific users. I found out that the affected users were missing a permission in CUIC. Login to Unified Intelligence Center or the UCCX server that houses your CUIC. Navigate to Configure -> Users -> Search for the user using the search bar at the top. Click on the user and navigate to "Assign User Group" in the top right of the Edit User screen. The affected user is most likely missing the "ReportingUsers" group. Add that group, save, and have the user log out/log back in. This is what resolved the issue in my scenario.
07-26-2022 11:38 PM
worked for me - but i needed to add the agent permissions as well - reporting did not do the trick. I dont know why the agent persmission were missing in the firts place, but it was a new agent
05-23-2024 08:02 AM
I used same steps for CCE, only difference is running live data commands on your live data servers
09-24-2021 07:10 AM
I've just started encountering this issue as well. We are not running a standalone CUIC server. We're using UCCX to host the reporting side of things. Has anyone found any other fixes for this?
10-27-2021 10:13 AM - edited 10-27-2021 10:13 AM
This resolved CORS error in Finesse for me in UCCX...
Go to CUIC --> Configure --> Permissions
on the top right Group Permissions should be selected.
In the select entity dropdown select Data Sources.
Select Live Data Streaming Data Source. Tick mark AllUsers View, click Update
Not sure if needed but I also did... Select UCCX. Tick mark AllUsers View, click Update
In the Drop down select Reports and drill into the Live Data. I assigned "AllUsers" view access to everything possible I could and I finally got the reports to display in Finesse.
01-10-2023 06:44 AM - edited 01-10-2023 07:30 AM
I found this bug that solved my problem after an upgrade - the bug says from 11.6 -> 12.5.1 but I confirmed with TAC that it applies from 11.x -> 12.5.x
CSCvx60122 : Bug Search Tool (cisco.com)
Workaround:
1. From the CCX Pub OS Admin > Security > Certificate Management, delete the CUCM self-signed tomcat-trust certificates
2. Verify if the same are deleted from the CCX Sub
3. Download the tomcat certificate from the CUCM OS Admin from each CUCM nodes used by CCX
4. Upload these CUCM tomcat certificates as Tomcat Trust certificates on CCX Pub
5. Verify if the same certificates are replicated to the CCX Sub
6. Reboot the CCX cluster
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