Hello, my customer needs a script for a post call survey that generates a custom report with the results of the survey. It is already done and works fine using the post call treatement feature. The problem is that the customer needs that to be used e...
Forum Posts
Hello, I am trying to play back the calling number within a flow using text to speech and it keeps playing the 10 digit number (X.X.X) as two billion 25 million, ect. I just want it to play each digit individually. So I setup an SSML which works fo...
I configured mobile agent on UCCE/Finesse, agents can log in ok and take calls. However i can not get the calls to be recorded. i configured call recording on the DN of the LCP ( see attached) any help will be appreciated
Hi. Using Teams client as Agent's extension for the Webex contact centre. Is there a way for WxCC to know Teams client is on an active call and change status on WxCC Desktop from Available to Engaged (or alternative) if Agent's phone is busy on Teams...
We have Agent 1 who answers an inbound call but needs an interpreter. Agent 1 presses Consult and dials (external) to a 3rd party interpreter company. When Agent 1 gets the language interpreter agent, they press Conference. The interpreter finds out ...
Hello we are converting a customer over from UCCX to WxCC and one major pain point is for Agents to see the status of other Agents when they are unavailable, for example at Lunch, Meeting, ETC. But within WebEx Contact Center, you only have ‘Availabl...
Resolved! CVP VXML license excess issue
If the CVP VXML license is exceeded, I'm sorry~ or silence occurs.What is the cause of the silent state?
My agents are getting this message rather often when trying to change state from Ready <--> Not Ready (their status changes in the background but the message pops regardless) Same thing when making changes to the Finesse Administrator, windows wont ...
We are using CCE and the full components are in version 12 (AW, Rogger, PG, Finesse, CUIC, VVB).We just need to upgrade finesse to version 12.5 and According to CCE 12.5 compatibility matrix, finesse 12.5 is not compatible with CUIC 12 (Coresident). ...
Hi, I'm trying to add second instance (number 1) to my UCCE (ver 12.6.1) I'm getting this error : An unexpected error has occurred. The component(s) may or may not have been saved properly. Check the log named Websetup.log at \icm\logs\ or if you are...
Thanks so much Roger, finally I Re-Applied the ES4 patch and work... Strange workaround but fixed.
Resolved! Dialer Call Result
We have seen a steep increase in Dialer Call result 9 "Customer phone was busy" and a drop in Dialer Call result 2 "Error condition while dialing" Call Result 2 was trending at approximately 700 dials/per day which has now dropped to 0. Most of the n...
I am receiving this error: WARN [1776] ConnectionManagers.ConnectionManager [ucm_1 [Cisco Call Manager]:Instance 1 Default <hostname of CUCM>] Monitoring Test Failed. [The remote server returned an error: (599).]
Hello, I have a customer that will be setting up an integration with their existing UCM/CUBE Environment and Five9 VCC. Does anyone have any sample CUBE configs they can provide or any configuration guidance?
Hello,can we disable the Filter option on the Dashboard permalink or how can only show the specific Agent team or restrict other Agent teams on the Dashboard permalinks. when I looked into the guide -- it says Value Lists and Collections as filtering...
