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Accessing Finesse User List API without Admin user

Hi,

 

I want to get the users list of finesse but I can not use the administrator credentials.

Is there a way to create an application user with roles similar to admin but only readonly and with less privileges?

 

API that I want to access: https://developer.cisco.com/docs/finesse/#!user%e2%80%94get-list/userget-list

1 Accepted Solution

Accepted Solutions

You can use a SQL query against the CCE AW database, usually ucce_awdb or <instance_name>_awdb.

Here is an example of a SQL query using the Agent_Real_Time table/view - which you would need to tweak just a bit, i.e. filter by AgentPeripheral ID (in the Persons Table), Username or SkillTargetID etc.

https://orourke.tv/web/doku.php?id=vendors:cisco:uc:icm:sql&s[]=sql#agent_real_time

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/reference/guide/ucce_b_125-database-schema-handbook-for/ucce_b_125-database-schema-handbook-for_chapter_010.html#UCCE_RF_ACF58810_00

Gerry

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8 Replies 8

realexan
Cisco Employee
Cisco Employee

Hi @deepaksharmainnovaccer,

The API mentioned is designed to be used only by an administrator. Currently, there aren't ways to create administrative users with read-only privileges too.

Regards,

Renjith

Hi @realexan,

Thanks for replying. 

 

Is there any other way I can get the user details from the phone's extension in UCCE?

for example, if I have 6001, I need to know which agent is logged in at that extension in real time.