I have created a permalink for Live Data - Voice CSQ Summary Report. And seeing by Supervisor without any problem.
However, when I add this live report to a Dashboard, and use Dashboard permalink. (Checked the box - "Enable Unauthenticated Access")
It shows error:
Warning  Permission denied - please contact Administrator for permission. 'Voice CSQ Summary Report'.
Anybody knows what mistake I have made?
Thanks in advance
Only Agents and Supervisors can view Live Data reports. Ticking the box for "Unauthenticated Access" does not work for LD.
I don't know why Cisco have restricted access to Agents and Supervisors.
Curious if anyone came up with a different solution? I'm looking to create a 'Live Dashboard' of Data for various department heads that don't have CCX User Accounts.
Best I could do was get the page to say something along these lines: