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CUIC Live Reports displayed on 78XX series phone

Is it possible to display CUIC Live Data reports on a 78XX/88XX series phone?

Use case: Agents want to see queue status on phone and FIPPA doesnt provide that info yet. Any ideas are welcome!

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Cisco Employee

Re: CUIC Live Reports displayed on 78XX series phone

Hi George,

Live Data will not be available on any Phone now or in Future. However, in r11.6, Finesse plans to have queue stats for FIPPA. Rajiv (Finesse PM) can confirm this.

3 REPLIES 3
Cisco Employee

Re: CUIC Live Reports displayed on 78XX series phone

Hi George,

I am moving this thread to the CUIC forum because your questions is more aligned with CUIC.

Thanx,

Denise

Cisco Employee

Re: CUIC Live Reports displayed on 78XX series phone

Hi George,

Live Data will not be available on any Phone now or in Future. However, in r11.6, Finesse plans to have queue stats for FIPPA. Rajiv (Finesse PM) can confirm this.

Cisco Employee

Re: CUIC Live Reports displayed on 78XX series phone

Hi,

I confirmed with Rajiv, that Queue Statistics on FIPPA (for CCX) is being targeted for 11.6.

Thanx,

Denise

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