CUIC Live Reports displayed on 78XX series phone

[George Thomas]

Is it possible to display CUIC Live Data reports on a 78XX/88XX series phone?

Use case: Agents want to see queue status on phone and FIPPA doesnt provide that info yet. Any ideas are welcome!

[dekwan]

Hi George,

I am moving this thread to the CUIC forum because your questions is more aligned with CUIC.

Thanx,

Denise

[vigurura · Accepted solution]

Hi George,

Live Data will not be available on any Phone now or in Future. However, in r11.6, Finesse plans to have queue stats for FIPPA. Rajiv (Finesse PM) can confirm this.

[dekwan]

Hi,

I confirmed with Rajiv, that Queue Statistics on FIPPA (for CCX) is being targeted for 11.6.

Thanx,

Denise