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Hello,I actually coded a basic Windows Application to display agent status in the System tray (icon Green/Red/Black depending on the status). My client wanted to see the status without going back on Finesse web page...This status is read through Fine...

Hi,I have an issue with CVP/ASR integration in a call studio created VXML app. As soon as the app hits an element that requires ASR, the script will terminate with an error and '.media.resource.unavailable.asr' is shown in the VXML app logs.I've been...

Hi guys, how are you? I hope that you fine.So, my customer has a Finesse v10.5, they are using a gadget that I developed to callback to its final customers when a call is disconnected during a conversation.The problem is Finesse software is always be...

hi there,Can I ask is it possible to retrieve or export the POD Activity Link out to another application or to a file ?I saw the below in the Gadget SDK.These examples show how to display a POD using enumerations with:Customer IDPOD activity linkPOD ...

Based on documents.Note     You cannot drilldown to a report based on an Anonymous Block or a Stored Procedure. You cannot drilldown to or from a report based on Real Time Streaming.     I expect to be able to create a Drill down From a SP or Anonymo...

Hello, Is there an XSD that defines the messages that come from Finesse Notification Server using XMPP? It would be helpful to define the classes needed to convert from XML to object.  I appreciate any help you may be able to provideThanks,Param

Here is the simple programThe setting for Counter_01 are : counter initial is 0, type is increment, and step size is 1. The program just output the current counter. So I think the output should be like this:Prompt: counter right now zeroBut actually ...

I was looking for a way to give a UCCX agent a more "in your face" notification of a chat session being offered.Looking through the Finesse API it seems to be very short on any information about chat or emails being queued to an agent.Is chat and ema...

For UCCE version 9 we need to know the details for RONA calls. Like if call came to Agent1 and Agent1 didn't answered the call. Is there any CUIC report or any ICM database can tell us DateTime, ANI, Agent1 ID(who didn't answered the call), Agent2 ID...