Is it possible to display CUIC Live Data reports on a 78XX/88XX series phone?Use case: Agents want to see queue status on phone and FIPPA doesnt provide that info yet. Any ideas are welcome!
Hi There,We are working with Context Service SDK. We have one clarification while retrieve the customer data with some certain condition.We are adding the key, value into the SearchParameters and assign the SearchParamters object to the customer clas...
Hello Everyone,I am new to Voip, and UCCX so forgive me if I use the wrong terminology. I would like to combine a few stock reports into 1 single report using a only a few of the column names. How can I create these queries? Are there any example que...
HiI'm trying to amend the height of the EmbeddedWebApp Gadget in Cisco Finesse.I've tried to set the height and width in EmbeddedWebApp.js as I've seen accross the community but still can't get it to increase. var html = '<iframe src="' + _urlToLoa...
Is there a list of UCCX 10.5 sample reports (with screenshots) anywhere?Customer would like to see samples of ALL reports.Wondering if someone can share?
In a call studio app deployed to a PCCE 11 CVP server, I am collecting 8 digits in a Digits element, for a date stamp of the format MMDDYYYY. In testing, the Digits value is stripping the leading zero, causing a later usage in a Say-It-Smart Date ele...
About 50% of the time when I quit Call Studio, it won't restart until I reboot. I get this error message"Error: Could not create the JVM. Error: A fatal exception has occurred. Program will exit."Anyone have a work-around for this? It's a nuisance t...
We are migrating CTIOS to Finesse.In Current CTIOS desktop ANI number getting displayed in direct Preview calls during reserve mode. However ,On Finesse 11.0 ANI is not being displayed for direct Preview calls during reserve mode without this informa...
Hi, all.We are using Contact Center Express lab.How can we correctly catch inbound call event using jabberwerx xmpp.It looks like jwClient.event("messageReceived").bindWhen( "event[xmlns='http://jabber.org/protocol/pubsub#event']...
I was trying to create a custom Logger to understand how it works. Unfortunately could not find any example/skeleton code for Custom Logger. For example , I want to Log only what happened during on some element ,how can I write into say ,SpecificActi...
Hi , I want to send notification to multiple email addresses from Call studio Application. I want to read the config file for email addresses ( I do that in Call start class). How do I create session data of type ResultSetList as required by the elem...
Hi,Greetings of peace to everyone here.I have already reported this to cisco but I wanted to help them in answering my question. I happen to see a very high (impossibly) internalcallstime for a single call in the ASGI table. I see 1 internalcall and ...
hi,As Finesse Desktop uses dialog.getMediaProperties() to retrieve call variables when there is a new dialog, I am wondering how should I handle a situation when agent "accidentally" closes his Finesse browser window or when browser "crashes", and he...
UCCX Finesse 10.6.1 Screenpop partial webpage when call answered in separate tabScreenpop works fine when agent answers call in "Screenpop Tab" but when the call is answered in any other tab and then the "Screenpop Tab" is selected the orientation of...
