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Resolved! UCCX: Issue Updating Custom Variables (Update Dialog, UPDATE_CALL_DATA)

I am attempting to update a custom variable field (specifically, callVariable1) from an external CRM system.This works if I authenticate as the Agent's username/password, but fails if I attempt to use a service/Administrator account -- the failure sc...

Resolved! Before Confirm and After Confirm Error

Have an app that was built in Call Studio 9 with a couple custom elements. We are upgrading from UCCE/CVP 9 to 11 and we are importing all the apps into Call Studio 11 and validating before re-deploying. One error I can't seem to figure out is an err...

Finesse Gadget for custom metadata tags to show in Media Sense?

I have a customer that is looking for a gadget that can apply their custom tags to media sense, so they show in the JSON file. Is this possible? I also want to mention that they have Quality Management and the tags do show their using the gadget I ha...

Resolved! Finesse REST API

Hi !I am trying to change agent state using REST API. I am using C# as a programming language.here is the code that I wrote :ServicePointManager.ServerCertificateValidationCallback = new System.Net.Security.RemoteCertificateValidationCallback(AcceptA...

Resolved! changing agent state to NOT_READY

Hi !I am using Finesse API to change agent state, I facing error when try to change agent state to NOT_READY : <ApiErrors> <ApiError> <ErrorType>Parameter Missing</ErrorType> <ErrorData>finesse.api.reasoncode.require_reasoncode</ErrorData>...

Resolved! Displaying all Not Ready reason codes at once in Finesse Desktop

Hello All,We have very long list of Not-Ready reason codes, and the agents have to scroll down when they click on "Not-Ready" to select the correct reason code. Current finesse only shows around 10, and if we have more than that we have to scroll do...

Resolved! Launching windows app via Finesse

Is there any way to launch a windows application via Finesse? I'm looking to run a DOS command line on the agent's computer when a call comes in to start up another application and pass it a few of the enterprise parameters.

CUIC Error: The field(s) creation failed

Dears, We are working on a CUIC custom report for one of our customers. They want to add additional fields in a stock CUIC report (agent historical all fields) , the additional fields would be coming from CDR files parsed into an mssql database What ...

CCE Configuration Reports for CUIC 10.5 (not earlier!)

These are a set of 3 Configuration Reports and 5 Drilldowns used as part of these Configuration Reports for CUIC 10.5 that are being made available to the developer.cisco.com community. They will not work in earlier versions as they do not import. Be...

Resolved! Catching all VXML Events in Studio 10.5 and 11

In Studio 10.5 or 11.0, is there (yet) a VoiceXML event I can specify that will catch ALL possible VoiceXML events that can occur?I can catch all java exceptions by specifying: java.lang.Exception And if I wrote my own VXML without Studio, I could ca...

Resolved! Deploy and modify a static VXML page

Hello We are interested in developing and deploying a static VXML page to use for testing. Once the static page is deployed we would like to edit the page using a standard editor, and have the updates active for subsequent calls. The page will ...

Resolved! State Trace Report - Returns same values on same DateTime

Heya,I´m currently writing a report definition which shows every event that occurs on Agent level.However - the query below returns multiple rows with the exact same time stamp.Anyone who know how to reduce this to one row per time stamp?SELECT CONVE...

Not receiving events for all agents using peripheral monitor

Hi,We have built a custom GED-188 connector and connect to the CTI Server using the peripheral monitor service. We register the agent’s extension using the MONITOR_START_CONF message and we receive the corresponding MontorId. The problem is that we r...

CTI Events for EIM/WIM

Hi AllProducts:UCCE 10.5 with eGain stack for eMail/ChatNICE Voice LoggerIssue:Nice Voice Logger is not receiving any Agent PG CTI Events (CTI Server - All Events Client) for eMail and Chat contacts. Voice call events work just fine.How do we enable ...

Resolved! How to set NoMatch & NoInput Prompt from Custom Menu element

Hi,I am trying to create a custom menu element, where the menu options and menu prompts will be hard coded (for testing), and not passed through settings. menu works fine with different dtmf options and prompts. no_input_count and no_match_count also...

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Forum Posts

Resolved! UCCX: Issue Updating Custom Variables (Update Dialog, UPDATE_CALL_DATA)

Resolved! Before Confirm and After Confirm Error

Finesse Gadget for custom metadata tags to show in Media Sense?

Resolved! Finesse REST API

Resolved! changing agent state to NOT_READY

Resolved! Displaying all Not Ready reason codes at once in Finesse Desktop

Resolved! Launching windows app via Finesse

CUIC Error: The field(s) creation failed

CCE Configuration Reports for CUIC 10.5 (not earlier!)

Resolved! Catching all VXML Events in Studio 10.5 and 11

Resolved! Deploy and modify a static VXML page

Resolved! State Trace Report - Returns same values on same DateTime

Not receiving events for all agents using peripheral monitor

CTI Events for EIM/WIM

Resolved! How to set NoMatch & NoInput Prompt from Custom Menu element

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