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CUIC on a UCCX - Dataset status is Failed. (Database error)

Kim Nielsen
Beginner
Beginner

Hi,

Suddenly this Saturday, some of our rapports stopped working. Detailed call by call CCDR report is working, when you choose today, but when you choose yesterday, we are getting a "Dataset status is Failed (Database error).

Details on the error is:

Error information:
com.cisco.ccbu.cuic.businesslogic.datasource.CuicDbException: DbException: CuicDataSourceServiceManagerImpl.getDataSet() { Nested SQLException; SQLState: IX000 Vendor code: -1265 Message: Overflow occurred on a datetime or interval operation. } at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:860) at com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.executeQueryUsingDatasetBuilder(CuicReportEngineWorker.java:659) at com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.runReport(CuicReportEngineWorker.java:503) at com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.run(CuicReportEngineWorker.java:458) at com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:88) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918) at java.lang.Thread.run(Thread.java:662) at com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164) Caused by: java.sql.SQLException: Overflow occurred on a datetime or interval operation. at com.informix.util.IfxErrMsg.getSQLException(IfxErrMsg.java:407) at com.informix.jdbc.IfxSqli.a(IfxSqli.java:3461) at com.informix.jdbc.IfxSqli.E(IfxSqli.java:3774) at com.informix.jdbc.IfxSqli.dispatchMsg(IfxSqli.java:2580) at com.informix.jdbc.IfxSqli.receiveMessage(IfxSqli.java:2496) at com.informix.jdbc.IfxSqli.a(IfxSqli.java:1766) at com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1704) at com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1635) at com.informix.jdbc.IfxResultSet.a(IfxResultSet.java:206) at com.informix.jdbc.IfxStatement.executeQueryImpl(IfxStatement.java:1229) at com.informix.jdbc.IfxPreparedStatement.executeQuery(IfxPreparedStatement.java:395) at com.informix.jdbc.IfxCallableStatement.executeQuery(IfxCallableStatement.java:238) at com.mchange.v2.c3p0.impl.NewProxyCallableStatement.executeQuery(NewProxyCallableStatement.java:2131) at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.executeAndLoadDataset(CuicDataSourceServiceManagerImpl.java:978) at com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:846) ... 8 more Caused by: java.sql.SQLException at com.informix.util.IfxErrMsg.getSQLException(IfxErrMsg.java:407) at com.informix.jdbc.IfxSqli.E(IfxSqli.java:3779) ... 20 more

I have tried to restart the CUIC service, but no change. It's still giving me this error.

I'm thinking that it's having something to do with the date/time, because of the "1265 Message: Overflow occurred on a datetime or interval operation" that is seen in the error.

But I can't seem to find any info on this error, other than it's some kind of date/time error in the Informix database.

Anyone else seen this error? (It's an 9.0(2) version of the uccx.)

Br

Kim

66 Replies 66

Thanks for clarifying.  I'll call in to bump severity.

We are seeing the same issue on all of our 3 UCCX clusters.

We are also having the same issue with relative range set to today or absolute set to today's date.

Any one having the same issue running reports on today's date?

Our TAC case is now open.

Yeah, I see the same behavior you do.  I'm about to call to escalate my case, as I haven't even heard from TAC since I opened it several hours ago.

The name of the cop file : ciscouccx.ReportFix.cop

I also applied the cop file to 9.0.2 where we were still using the Historical Reporting Client (HRC). We were getting "A runtime error has occured while executing the query" when running agent reports. Seems to have resolved the issue there as well.

Corrected issues on UCCX 10.6.1.11001-31. Installed COP and reports starting working.Thanks for sharing, saved me from calling TAC.

Worked like a charm with 10.6.1.11002-15.

Same thing here, fixed on 3 uccx clusters.

running version 10.6.1.11001-31

Hi Daniel,

Are you able to generate the reports for 9/9/16 after installation of COP file?

Could you also share the cop file on below mail, Cisco has not yet published the COP on Cisco site.

aakash.bhame@gmail.com

Regards

Akash

 

Hello,

Yes, all the reports are now working on all of our clusters.

arnayyar, from Cisco , has already shared the readme and the cop file on this very thread.

Just look for it on the first page of the thread.

I would also suggest to open a TAC case, I received the answer to our issues and the cop file in just over 20 minutes.

Regards,

So the COP cured the problem of the dataset error but now when running any reports on email queues in CUIC, it does not return any info after 9/8/2016. There are no errors, just no data. Filtering on 9/8 and earlier returns data as expected.

Has anyone else experienced this?

Worked my reporting for  "agent state summary"

with version  10.5.1.11001-49

here the process both on HA :


admin:utils system upgrade initiate

Warning: Do not close this window without first canceling the upgrade.

Source:

1) Remote Filesystem via SFTP
2) Remote Filesystem via FTP
3) Local DVD/CD
q) quit

Please select an option (1 - 3 or "q" ): 1
Directory: /home/barong
Server: 10.210.50.17
User Name: root
Password: ***************
Please enter SMTP Host Server (optional):
Checking for valid upgrades. Please wait...

Available options and upgrades in "10.210.50.17:/home/barong":

1) ciscouccx.ReportFix.cop.sgn
q) quit

Please select an option (1 - 1 or "q" ): 1
Accessing the file. Please wait...

A system reboot is required when the upgrade process completes or is canceled. This will ensure services affected by the upgrade process are functioning properly.

Downloaded: ciscouccx.ReportFix.cop.sgn
File checksum: 75:ef:b2:cb:08:08:12:c3:f9:61:5d:3c:77:03:f2:d1

Start installation (yes/no): yes
The upgrade log is install_log_2016-09-14.14.51.47.log
Upgrading the system. Please wait...
09/14/2016 14:51:48 file_list.sh|Starting file_list.sh|<LVL::Info>
09/14/2016 14:51:48 file_list.sh|Parse argument method=remote_sftp|<LVL::Debug>
09/14/2016 14:51:48 file_list.sh|Parse argument source_dir=/home/barong|<LVL::Debug>
09/14/2016 14:51:48 file_list.sh|Parse argument dest_file=/var/log/install/downloaded_versions|<LVL::Debug>
09/14/2016 14:51:48 file_list.sh|Parse argument remote_host=10.210.50.17|<LVL::Debug>
09/14/2016 14:51:48 file_list.sh|Parse argument user_name=root|<LVL::Debug>
09/14/2016 14:51:48 file_list.sh|is_upgrade_lock_available: Upgrade lock is available.|<LVL::Debug>
09/14/2016 14:51:48 file_list.sh|get_upgrade_status: invalid arguments: 'status'|<LVL::Debug>
09/14/2016 14:51:49 file_list.sh|status in upgrade status.xml |<LVL::Debug>
09/14/2016 14:51:49 file_list.sh|acquire_upgrade_lock: Lock is free, creating lock (pid: 14259)|<LVL::Debug>
09/14/2016 14:51:49 file_list.sh|clear_upgrade_status: Status file does not exist|<LVL::Debug>
09/14/2016 14:51:49 file_list.sh|Parse argument fromVersion=10.5.1.11001-49|<LVL::Debug>
09/14/2016 14:51:49 file_list.sh|_set_upgrade_status_attribute: fromVersion set to 10.5.1.11001-49|<LVL::Debug>
09/14/2016 14:51:49 file_list.sh|Parse argument status=upgrade.stage.determining.files|<LVL::Debug>
09/14/2016 14:51:49 file_list.sh|_set_upgrade_status_attribute: status set to upgrade.stage.determining.files|<LVL::Debug>
09/14/2016 14:51:49 file_list.sh|Process remote SFTP request|<LVL::Info>
09/14/2016 14:51:49 file_list.sh|Calling SFTP command with metering off|<LVL::Debug>
09/14/2016 14:51:50 file_list.sh|SFTP command complete (0)|<LVL::Debug>
09/14/2016 14:51:50 file_list.sh|List file (pre-filtered):|<LVL::Debug>
09/14/2016 14:51:50 file_list.sh|(CAPTURE) ciscouccx.ReportFix.cop.sgn|<LVL::Debug>
09/14/2016 14:51:50 file_list.sh|/opt/cisco/install/bin/filter file=/var/log/install/downloaded_versions|<LVL::Debug>
09/14/2016 14:51:50 filter|Parse argument file=/var/log/install/downloaded_versions|<LVL::Debug>
09/14/2016 14:51:50 filter|No patch type specified. Optional.|<LVL::Debug>
09/14/2016 14:51:50 filter|No upgrade mode specifed. Optional.|<LVL::Debug>
09/14/2016 14:51:52 filter|Processing filter candidate names|<LVL::Debug>
09/14/2016 14:51:52 filter|Process "ciscouccx.ReportFix.cop.sgn"|<LVL::Debug>
09/14/2016 14:51:52 filter| Match against patch pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against patch pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_UNRST_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against patch pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against patch pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_UNRST_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against es pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against es pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_UNRST_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against es pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against es pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_UNRST_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against su pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against su pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_UNRST_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against su pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against su pattern (UCSInstall_UCCX_[0-9]+_[0-9]+_[0-9]+_UCOS_UNRST_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against cop pattern (ciscouccx.*.cop)|<LVL::Debug>
09/14/2016 14:51:53 filter| Match against cop pattern (ciscouccx.*.cop.sgn)|<LVL::Debug>
09/14/2016 14:51:53 filter|INorOUT=IN ciscouccx.ReportFix.cop.sgn: Filter passed.|<LVL::Debug>
09/14/2016 14:51:53 file_list.sh|List file (post-filtered):|<LVL::Debug>
09/14/2016 14:51:53 file_list.sh|(CAPTURE) <?xml version="1.0" encoding="UTF-8"?>|<LVL::Debug>
09/14/2016 14:51:53 file_list.sh|(CAPTURE) <InstallList>|<LVL::Debug>
09/14/2016 14:51:53 file_list.sh|(CAPTURE) <InstallItem type="cop" secure-file="ciscouccx.ReportFix.cop.sgn" version="0.0.0.0-0" file="ciscouccx.ReportFix.cop" reboot="no" signed="yes" unrestricted="no"/>|<LVL::Debug>
09/14/2016 14:51:53 file_list.sh|(CAPTURE) </InstallList>|<LVL::Debug>
09/14/2016 14:51:53 file_list.sh|success|<LVL::Info>
09/14/2016 14:51:53 file_list.sh|file_list.sh complete (rc=0)|<LVL::Info>
09/14/2016 14:51:53 file_list.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
09/14/2016 14:51:53 file_list.sh|is_upgrade_in_progress: Already locked by this process (pid: 14259).|<LVL::Debug>
09/14/2016 14:51:53 file_list.sh|release_upgrade_lock: Releasing lock (pid: 14259)|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Starting upgrade_validate_file.sh|<LVL::Info>
09/14/2016 14:52:06 upgrade_validate_file.sh|Parse argument method=remote_sftp|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Parse argument source_dir=/home/barong|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Parse argument file_name=ciscouccx.ReportFix.cop.sgn|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Parse argument remote_host=10.210.50.17|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Parse argument user_name=root|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Parse argument file_type=cop|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Parse argument file_signed=yes|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|is_upgrade_lock_available: Upgrade lock is available.|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|status in upgrade status.xml upgrade.stage.determining.files|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|acquire_upgrade_lock: Lock is free, creating lock (pid: 17364)|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|clear_upgrade_status: Status file removed|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Parse argument status=upgrade.stage.validating|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.validating|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Process remote SFTP request|<LVL::Info>
09/14/2016 14:52:06 upgrade_validate_file.sh|Get /home/barong/ciscouccx.ReportFix.cop.sgn size via sftp|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Size of file obtained from sftp is 2029|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Total space needed is 4058|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Check free space|<LVL::Info>
09/14/2016 14:52:06 upgrade_validate_file.sh|(CAPTURE) Free space: 46004985856, Needed space: 4058|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|There is enough space on device to proceed.|<LVL::Info>
09/14/2016 14:52:06 upgrade_validate_file.sh|Remote SFTP request complete (0)|<LVL::Info>
09/14/2016 14:52:06 upgrade_validate_file.sh|success|<LVL::Info>
09/14/2016 14:52:06 upgrade_validate_file.sh|upgrade_validate_file.sh complete (rc=0)|<LVL::Info>
09/14/2016 14:52:06 upgrade_validate_file.sh|Parse argument status=upgrade.stage.validated|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.validated|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|is_upgrade_in_progress: Already locked by this process (pid: 17364).|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|release_upgrade_lock: Releasing lock (pid: 17364)|<LVL::Debug>
09/14/2016 14:52:06 upgrade_validate_file.sh|Unmount DVD|<LVL::Info>
09/14/2016 14:52:10 upgrade_get_file.sh|Starting upgrade_get_file.sh|<LVL::Info>
09/14/2016 14:52:10 upgrade_get_file.sh|Parse argument method=remote_sftp|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|Parse argument source_dir=/home/barong|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|Parse argument file_name=ciscouccx.ReportFix.cop.sgn|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|Parse argument dest_dir=/common/download/|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|Parse argument remote_host=10.210.50.17|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|Parse argument user_name=root|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|Parse argument version=0.0.0.0-0|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|Parse argument file_type=cop|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|Parse argument file_signed=yes|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|is_upgrade_lock_available: Upgrade lock is available.|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|status in upgrade status.xml upgrade.stage.validated|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|acquire_upgrade_lock: Lock is free, creating lock (pid: 18054)|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|Parse argument toVersion=0.0.0.0-0|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|_set_upgrade_status_attribute: toVersion set to 0.0.0.0-0|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|Parse argument status=upgrade.stage.downloading|<LVL::Debug>
09/14/2016 14:52:10 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.downloading|<LVL::Debug>
09/14/2016 14:52:11 upgrade_get_file.sh|Process remote SFTP request|<LVL::Info>
09/14/2016 14:52:11 upgrade_get_file.sh|source_dir=/home/barong, dest_file=/common/download//ciscouccx.ReportFix.cop.sgn, file_name=ciscouccx.ReportFix.cop.sgn|<LVL::Debug>
09/14/2016 14:52:11 upgrade_get_file.sh|Starting SFTP|<LVL::Debug>
09/14/2016 14:52:12 upgrade_get_file.sh|SFTP request complete|<LVL::Debug>
09/14/2016 14:52:12 upgrade_get_file.sh|Download of iso file RTMTStart|<LVL::Notice>
09/14/2016 14:52:12 upgrade_get_file.sh|Parse argument status=upgrade.stage.checksumming|<LVL::Debug>
09/14/2016 14:52:12 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.checksumming|<LVL::Debug>
09/14/2016 14:52:12 upgrade_get_file.sh|Create md5 "/common/download/ciscouccx.ReportFix.cop.sgn.md5"|<LVL::Info>
09/14/2016 14:52:12 upgrade_get_file.sh|MD5(/common/download/ciscouccx.ReportFix.cop.sgn)= 75:ef:b2:cb:08:08:12:c3:f9:61:5d:3c:77:03:f2:d1|<LVL::Debug>
09/14/2016 14:52:12 upgrade_get_file.sh|Create md5 complete|<LVL::Info>
09/14/2016 14:52:12 upgrade_get_file.sh|Authenticate file "/common/download/ciscouccx.ReportFix.cop.sgn"|<LVL::Info>
09/14/2016 14:52:12 upgrade_get_file.sh|File authentication complete|<LVL::Debug>
09/14/2016 14:52:12 upgrade_get_file.sh|Download of iso file RTMTFinish|<LVL::Notice>
09/14/2016 14:52:12 upgrade_get_file.sh|Process preflight|<LVL::Info>
09/14/2016 14:52:12 upgrade_get_file.sh|Skipping preflight since file type is COP|<LVL::Debug>
09/14/2016 14:52:13 upgrade_get_file.sh|success|<LVL::Info>
09/14/2016 14:52:13 upgrade_get_file.sh|upgrade_get_file.sh complete (rc=0)|<LVL::Info>
09/14/2016 14:52:13 upgrade_get_file.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
09/14/2016 14:52:13 upgrade_get_file.sh|is_upgrade_in_progress: Already locked by this process (pid: 18054).|<LVL::Debug>
09/14/2016 14:52:13 upgrade_get_file.sh|release_upgrade_lock: Releasing lock (pid: 18054)|<LVL::Debug>
09/14/2016 14:52:45 sd_cancelInstall.sh|Pre-upgrade cancel/clean-up initiated
09/14/2016 14:52:45 sd_cancelInstall.sh|Canceling active side processes
09/14/2016 14:52:45 sd_cancelInstall.sh|Canceling active side processes done
09/14/2016 14:52:45 sd_cancelInstall.sh|Canceling inactive side processes
09/14/2016 14:52:45 sd_cancelInstall.sh|Skipping IDS shared memory clean up since this is a COP
09/14/2016 14:52:46 sd_cancelInstall.sh|Canceling inactive side processes done
[16/09/14_14:52:51] locale_install.sh: Successful untarring of /common/download//ciscouccx.ReportFix.cop
IBM Informix Dynamic Server Version 11.70.UC7XA -- On-Line -- Up 119 days 11:49:54 -- 286956 Kbytes
executing sql file: /opt/cisco/uccx/sql/SPutility.sql
executing sql file: /opt/cisco/uccx/sql/uccx_roles.sql
IBM Informix Dynamic Server Version 11.70.UC7XA -- On-Line -- Up 119 days 11:49:55 -- 286956 Kbytes
executing sql file: /opt/cisco/uccx/sql/IDS_EEMtables.sql
executing sql file: /opt/cisco/uccx/sql/EEM_roles.sql
executing sql file: /opt/cisco/uccx/sql/EEM_roles2.sql
. . .
To view this log file, use the following cli command.
admin: file view install ciscouccx.ReportFix.cop.log
. . .
To download this log file, use the following cli command.
admin: file get install ciscouccx.ReportFix.cop.log
. . .
[16/09/14_14:53:23] locale_install.sh: Not running installdb.
[16/09/14_14:53:23] locale_install.sh: Successful running of copstart for /common/download//ciscouccx.ReportFix.cop

Successfully installed ciscouccx.ReportFix.cop.sgn

Locale ciscouccx.ReportFix.cop has been installed successfully. A reboot might be required for the changes to take effect. Please consult the documentation with the COP file

Thank You very much for your perfect guidance. It worked.

Dear Rian
please share this cop file with me
remoon.adel@gmail.com

Hi

We have the same issue with UCCX 10.6.1, but while trying to execute "utils system upgrade initiate" a message displayed that the server will  restart. Will the server restart or this is just a notification?

Thank You

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