04-22-2020 07:43 AM
Dear All,
We have installed PCCE 12.0 with (Packaged CCE 2000 Agents) new setup.
Current running setup is UCCE 10.5.x.
Planning to migrate UCCE 10.5.x setup configuration to PCCE.
Please let me know how to migrate UCCE configuration Data to PCCE setup.
Ram.S
Solved! Go to Solution.
08-01-2022 01:23 AM
Yes Raja,
We have migrated one customer instance from UCCE to PCCE 2K deployment model.
You would need to download the following files:-
1. Ucce to pcce migration tool for 12.0 - Drop4 Installer (ICM12.0.1_ES47_110_build_230.exe)
2. Ucce to pcce migration tool for 12.0 - Drop4 Installer (PCCEMigrationTool.zip)
3. Documentation for Ucce to pcce migration tool for 12.0 (ucce_12.6.1_eft_drop3_docs.zip)
Please refer to the pre-requisites in the Doc before you get started. The ES47 would need to be installed on the UCCE box before using the migration tool.
04-22-2020 07:54 AM
04-22-2020 09:49 AM - edited 04-22-2020 09:50 AM
Hi Thomas,
there is no proper cisco document for UCCE to PCCE migration steps, right?
Import and export is very difficult because we have more than 750 Call types, DNIS, Scripts, Agent, Skill group, etc..
Please suggest any other option available to achieve this.
Ram.S
04-22-2020 10:47 AM
It looks like there's still no official documentation for this, this defect was updated just yesterday and is still listed as an enhancement request.
04-24-2020 06:37 AM - edited 04-24-2020 06:43 AM
Haven't done it for 12.0, but did for 11.6... it was incredibly tedious. At a very high level, here's what I had to do for the config. You parallel environment will start as UCCE and towards the end, you'll change the deployment type to PCCE
Run this query: select r.RouteID,sg.EnterpriseName,'0',sg.SkillTargetID
from Route r, Skill_Group sg where sg.SkillTargetID=r.SkillTargetID
Create Route Bulk Edit File. Use only routeid, ent name, service skill target id, skill target id. Paste query output into the file. save and reimport the file using bulk edit. All should now match
Again, that's just for config changes. There are other things you'll have to do just like any other upgrade... database migration, re-setting up SQL users, CUIC migration, CVP Reporting Database migration, SSO...
04-24-2020 01:12 AM
Hi Ram,
There is an option of upgrade. You can bring your UCCE 10.5 setup to PCCE and upgrade it to version 12.0
Please check upgrade guide
Kostia
04-24-2020 05:54 AM
Where do you see UCCE specifically mentioned in the link that you provided? I see PCCE but not UCCE?
04-24-2020 06:38 AM
You can always change deployment of your setup from UCCE to PCCE.
You might want to do it on version 11.5, as described in Upgrade guide
Kostia
04-28-2020 09:40 AM
Hi All,
Thank for the update what is my plan
Will install new PCCE 12.0.1 setup in UCS C240 M5SX
Now I want to move UCCE 10.5.x setup configuration data to the PCCE 12.0.1 setup. Like Call type, Agent, Skill, Network VRU, script, AW & HDS data etc..
There is any way to migrate UCCE data to PCCE setup or we need to Import UCCE data and export to PCCE using bulk templates
Ram.S
04-28-2020 10:14 AM
04-28-2020 10:51 AM
This is also correct. But if you want to migrate configuration data, you will need to uprade
07-21-2022 03:36 PM
Hello Ramamoorthy,
Did you manage to migrate UCCE 10.5 configuration Data to PCCE 12.0 setup?
Thank you
08-01-2022 01:23 AM
Yes Raja,
We have migrated one customer instance from UCCE to PCCE 2K deployment model.
You would need to download the following files:-
1. Ucce to pcce migration tool for 12.0 - Drop4 Installer (ICM12.0.1_ES47_110_build_230.exe)
2. Ucce to pcce migration tool for 12.0 - Drop4 Installer (PCCEMigrationTool.zip)
3. Documentation for Ucce to pcce migration tool for 12.0 (ucce_12.6.1_eft_drop3_docs.zip)
Please refer to the pre-requisites in the Doc before you get started. The ES47 would need to be installed on the UCCE box before using the migration tool.
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