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shridhar reddy
Beginner

Outbound email from CIM 9.0(2) is not working

Hi,

We are testing CIM 9.0(2)  in our for lab for one of our clients , being a CIM agent when I reply to the  external  inbound email of valid  email addresses the outbound email is failing.

The dispatcher service up and running and the snip of dispatcher log is below:

2014-02-13 01:21:17.450 GMT-0600 <@> ERROR <@> [46:DxInstance id : 998] <@> ProcessId:12668 <@> PID:1 <@> UID:12 <@> HttpSessionId:  <@> com.egain.platform.module.dispatcher.service.DxProcess <@> dispatchEmails(int mInstanceId) <@> Invalid To Address : kdesouza@speech-soft.com;keith.f.desouza@gmail.com <@>

com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid

at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:1094)

at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1468)

at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:959)

at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)

at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:103)

2014-02-13 01:21:17.860 GMT-0600 <@> ERROR <@> [46:DxInstance id : 998] <@> ProcessId:12668 <@> PID:1 <@> UID:12 <@> HttpSessionId:  <@> com.egain.platform.module.dispatcher.DispatchEmailNotifications <@> sendMailImmediately(CallerContext callerContext, DispatcherEmailData emailData, DispatcherPreferenceData preferenceSet) <@> Not a single valid To/CC/BCC Address: All addresses invalid <@>

com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid

at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:1094)

at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:197)

at com.egain.platform.module.dispatcher.DispatchEmailNotifications.sendMailImmediately(DispatchEmailNotifications.java:289)

at com.egain.platform.module.dispatcher.DispatchEmailNotifications.prepareToSendMail(DispatchEmailNotifications.java:249)

at com.egain.platform.module.dispatcher.DispatchEmailNotifications.dispatchEmail(DispatchEmailNotifications.java:129)

at com.egain.platform.module.dispatcher.EmailPublisher.sendEmailWithAttachments(EmailPublisher.java:97)

at com.egain.platform.module.dispatcher.EmailPublisher.sendEmail(EmailPublisher.java:131)

at com.egain.platform.module.dispatcher.service.DxProcess.sendDispatcherNotification(DxProcess.java:1926)

at com.egain.platform.module.dispatcher.service.DxProcess.actionForUndispatchableEmail(DxProcess.java:1802)

at com.egain.platform.module.dispatcher.service.DxProcess.actionForUndispatchableEmail(DxProcess.java:1668)

at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1598)

at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:959)

at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)

at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:103)


Any suggestions for fixing the  above issue are always welcome.

Thanks in Advance

Shri

11 REPLIES 11
Gergely Szabo
Advocate

Hi,

apparently, it cannot accept multiple email addresses.

G.

Hi All

I am facing the same. 

Gergely, i tried with single email ID but no luck and getting the same.
kindly comment.

Muhammad, could you please post the exception. Thanks. G.

Please find below the logs
 
2015-02-26 14:07:31.275 GMT+0500 <@> ERROR <@> [48:DxInstance id : 998] <@> ProcessId:8692 <@> PID:1 <@> UID:12 <@> HttpSessionId:  <@> com.egain.platform.module.dispatcher.service.DxProcess <@> dispatchEmails(int mInstanceId) <@> Invalid To Address : hafiz.ahmad@corp.expertflow.com <@> 
com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid
at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:1094)
at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1468)
at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:959)
at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)
at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:103)

Hi Muhammad,

i am facing the same issue. EIM version 9.0.2. please suggest, how did you resolve the issue. Inbound mail is working fine.

 

 

Regards,

Mukesh Singh

Hi Mukesh

What version of MS exchange are you using?

 

Its MS Exchange 2010.

 

 

Regards,

Mukesh

here you go! :D
 

exchange 2010 is not supported with CIM9.

check release notes as well.

Thanks Muhammad

you're welcome.

If this post helped you, kindly rate this discussion and my comment accordingly.

 

Thanks,

Muhammad Ahmad

Hi Mukesh,

To make inbound mail working, do you perform relay configuration on your exchange?

Regards,

Nanda Nur Hadyan

Best Regards,

Nanda Nurhadyan
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