02-13-2014 03:04 AM - edited 03-14-2019 01:05 PM
Hi,
We are testing CIM 9.0(2) in our for lab for one of our clients , being a CIM agent when I reply to the external inbound email of valid email addresses the outbound email is failing.
The dispatcher service up and running and the snip of dispatcher log is below:
2014-02-13 01:21:17.450 GMT-0600 <@> ERROR <@> [46:DxInstance id : 998] <@> ProcessId:12668 <@> PID:1 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.module.dispatcher.service.DxProcess <@> dispatchEmails(int mInstanceId) <@> Invalid To Address : kdesouza@speech-soft.com;keith.f.desouza@gmail.com <@>
com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid
at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:1094)
at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1468)
at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:959)
at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)
at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:103)
2014-02-13 01:21:17.860 GMT-0600 <@> ERROR <@> [46:DxInstance id : 998] <@> ProcessId:12668 <@> PID:1 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.module.dispatcher.DispatchEmailNotifications <@> sendMailImmediately(CallerContext callerContext, DispatcherEmailData emailData, DispatcherPreferenceData preferenceSet) <@> Not a single valid To/CC/BCC Address: All addresses invalid <@>
com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid
at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:1094)
at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:197)
at com.egain.platform.module.dispatcher.DispatchEmailNotifications.sendMailImmediately(DispatchEmailNotifications.java:289)
at com.egain.platform.module.dispatcher.DispatchEmailNotifications.prepareToSendMail(DispatchEmailNotifications.java:249)
at com.egain.platform.module.dispatcher.DispatchEmailNotifications.dispatchEmail(DispatchEmailNotifications.java:129)
at com.egain.platform.module.dispatcher.EmailPublisher.sendEmailWithAttachments(EmailPublisher.java:97)
at com.egain.platform.module.dispatcher.EmailPublisher.sendEmail(EmailPublisher.java:131)
at com.egain.platform.module.dispatcher.service.DxProcess.sendDispatcherNotification(DxProcess.java:1926)
at com.egain.platform.module.dispatcher.service.DxProcess.actionForUndispatchableEmail(DxProcess.java:1802)
at com.egain.platform.module.dispatcher.service.DxProcess.actionForUndispatchableEmail(DxProcess.java:1668)
at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1598)
at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:959)
at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)
at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:103)
Any suggestions for fixing the above issue are always welcome.
Thanks in Advance
Shri
02-13-2014 04:02 AM
Hi,
apparently, it cannot accept multiple email addresses.
G.
02-26-2015 06:38 AM
Hi All
I am facing the same.
Gergely, i tried with single email ID but no luck and getting the same.
kindly comment.
02-26-2015 06:44 AM
Muhammad, could you please post the exception. Thanks. G.
02-26-2015 06:46 AM
04-09-2015 03:21 AM
Hi Muhammad,
i am facing the same issue. EIM version 9.0.2. please suggest, how did you resolve the issue. Inbound mail is working fine.
Regards,
Mukesh Singh
04-09-2015 03:39 AM
Hi Mukesh
What version of MS exchange are you using?
04-09-2015 03:43 AM
Its MS Exchange 2010.
Regards,
Mukesh
04-09-2015 03:44 AM
here you go! :D
exchange 2010 is not supported with CIM9.
check release notes as well.
04-09-2015 03:54 AM
Thanks Muhammad
04-09-2015 03:56 AM
you're welcome.
If this post helped you, kindly rate this discussion and my comment accordingly.
Thanks,
Muhammad Ahmad
01-20-2016 09:17 PM
Hi Mukesh,
To make inbound mail working, do you perform relay configuration on your exchange?
Regards,
Nanda Nur Hadyan
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