UCCX 8 Supervisor Desktop workflow

[davidkcampbell]

I have configured hundreds of workflows, but this is the first on UCCX 8. I can configure the workflow but it does not function. Tree Node, Message, Audible, Report. The client works great otherwise, all services in-service. Is there something different on 8? Maybe a trip through the port utilization guide? The system is Premium licensed.

[thomascollins]

I think there might be a bug.  We've had the exact same problem.  I've got a TAC case open, and Cisco/Calabrio reviewed my configuration.   For us it's intermittent.  They work occasionally, then stop.  I've been able to reproduce the failure, and Cisco has all the logs.  We should know more soon.

[davidkcampbell]

Thanks Thomas. If you get a chance please post your resolution.

[davidkcampbell]

Thomas, any resolution from TAC yet?

[thomascollins]

Nope, nothing yet.  The TAC engineer thinks it's a defect, but no confirmation from Calabrio yet.

[Robert Dawson]

Is anyone aware of a fix for this issue?

[nowcommsupport]

It looks like we're suffereing from the same thing. Does anyone know if there's a fix for this? We're currently running 8.5(1)SU3, HA.

This has affected several CSD installations simultaneously and no combination of re-installs or client re-boots seems to fix it.

[nowcommsupport]

A temporary solution is to restart the following services:

Cisco Desktop Sync Service

Cisco Desktop Enterprise Service

Cisco Desktop Recording and Statistics Service.

[egoppel]

Besides the workaround, does anyone have a solution for this.

Or maybe the bugid for this one?

i`m having the same issue.

[vijendra Saravanamuthu]

Hi,

is there any impact on restarting Cisco Desktop Enterprise Service on a middle of a day. just want to make sure.

thanks

vijay

[safety2008]

Does anyone know if this got resolved? we have set up e-mail alerts and they do not work although the test e-mail works.

Thank you

[Anurag Siddhu]

HI

There is no impact of restarting the service, you can restart it anytime you wish,

UCCX fails over if this service is restarted more than 3 time within 5 mins, which you will never be able to do manually ,

so you are good to go if you want to restart it.

Regards

Anurag

[safety2008]

Anurag,

appreciate the response, did that fix the problem for you??

Thanks again.

[Anurag Siddhu]

Hi

There used to be a bug for Tree action not working in UCCX 8 , i am 200% sure on this.

and i have seen case where audible alerts dont work as well, there was a bug for it too,

i see that you havent mentioned the exact version of the UCCX ,

my recommedations will be to upgrade to UCCX 8.5.1 Su4 , hopefully that will fix the issue.

Regards

Anurag

[safety2008]

8.5.1.11003-32

I have case opened but have not heard back