UCCX and CUIC

[mattiep00]

I have a customer using UCCX v9 with inbuilt CUIC for historical reporting however they are hitting a limit of only 8000 rows being returned on queries.

Is there any way around this limitation by using the CUIC? (Not through external SQL queries as mentioned in another thread)

Is it possible to use CUIC premium on a seperate box with UCCX, and would this resolve the issue?

Thanks

[Aaron Harrison]

Hi

The only workaround I've seen is to run filtered copies of the report.

E.g. if you are running it for a day, and getting >8000, run it for 3 or 1 hour periods and export them. You can then stitch then together in Excel or whatever you are processing it in.

Or perhaps you can filter the output in another way - e.g. export particular applications/numbers rather than all calls on the system.

If you are doing a lot of processing manually with this data you might want to look at producing a custom report that does that processing/summarisation on the server and then presents a more final output which isn't raw data. The 8000 limit is typically only a problem when outputting raw data..

Regards

Aaron

[lohjintiam]

The limit of 8000 is still applicable for UCCX v11?

Thanks!

-JT-

[Deepak Rawat]

Yes it is still applicable

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/user/guide/UCCX_BK_U36B58A5_00_uccx-report-user-guide-11/UCCX_BK_U36B58A5_00_uccx-report-user-guide-11_chapter_01.html#UCCX_RF_RA48BE0F_00

Regards

Deepak