11-16-2010 08:59 AM - edited 03-14-2019 06:54 AM
Hi,
We are on UCCX 7.0(1)SR5 cluster. I would like to know if there is any maximum limit on the number of JTAPI triggers that can be associated with a single UCCX application/script. I have this requirement where in I will have to create 80+ JTAPI triggers and associate all of them to a single UCCX script. Will there be any impact on the performance with this approach?
My second question is- is there a limit on the number of sessions that can be associated with a single UCCX application?
Thanks,
DM
Solved! Go to Solution.
11-16-2010 11:51 AM
First off, I don't know the exact answer to your question. I have never come accross it documentation, and have never had a reason to look it up.
I don't know what your application is, but I cannot believe that you really need to create 80 different triggers on your app.
What I will share with you though, and this may save you a few hundred mouse clicks, you can create wild card RP DN's.
So instead of building 80 separate RP's, build 1, with a DN like this: 21XX, and that will give you 100 DNs on your app.
Just be sure to use the dialed number, and not the called number field. =)
11-16-2010 11:51 AM
First off, I don't know the exact answer to your question. I have never come accross it documentation, and have never had a reason to look it up.
I don't know what your application is, but I cannot believe that you really need to create 80 different triggers on your app.
What I will share with you though, and this may save you a few hundred mouse clicks, you can create wild card RP DN's.
So instead of building 80 separate RP's, build 1, with a DN like this: 21XX, and that will give you 100 DNs on your app.
Just be sure to use the dialed number, and not the called number field. =)
11-16-2010 01:01 PM
Hi Anthony,
Thanks much for your response. you got the message right:) But here's my follow-up question- This current requirement that I am working on needs 80+ toll free numbers to be set up in Call Manager. So, my understanding is each of these TFN's will be mapped to its own CTI route point but all of these CTI Route points that gets created in the CM can be mapped to a single wild card RP like 885xxx in the UCCX, am I right here? WOuld you be able to explain this to me? I would like to understand this configuration a bit more. If you think there is some documentation that could help me understand this, would you be able to share this?
Further, do you know of any sample script that might help me with this scripting?
Thanks Much,
DM
11-16-2010 05:36 PM
There is no need to have multiple chained CTI Route Points. The call should flow through UCM as follows:
Otherwise the script wouldn't be aware that you've used wildcards in the route point.
12-03-2019 09:33 AM
Hey, 9 years after your post I found this quite useful thank you!
12-03-2019 01:28 PM
06-28-2014 09:18 AM
How do you work around for reporting? In 8.5 the Called Number Summary Activity Report shows the range in the report. It doesn't break down the numbers individually. I am seeing a report for "Dialed Number"
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