Hi folks, Just need your advice. I'm trying to announce the caller the wait time using the default Cisco's default EWT formula. In Run External Script, I used PLAY DATA micro-application to announce the EWT value. I see is the call is disconnecting w...
Hi, I have an scenario as described below, Make IVR Based Outbound call via Campaign.Upon successful human answer, invoke the IVR application trigger configured.Retrieve the Contact details like, BAAccountNumber, BABuddyName. The values are read usin...
Hello All, Like so many out there, trying to get mobile agent working on UCCE/CVP. Particulars:UCCE 4000 with CVP comprehensive at 11.6.2 and Finesse 11.6.1. SIP trunks for incoming and out going calls. Outbound option and off-net forwarding via IC...
Hello, I have developed a CVP script that uses Rest_Client step to collect information from a third party tool.This scripts starts with a POST request to get a token.This scripts runs like a charm on PCCE dcloud 12.0 When deploying this application o...
Hello everyone, any ideas for uccx agents that need to work from home? MRA doesn't support this implementation. Any ideas with vpn deployment? Thanks in advance Kalliopi
Please your help, currently I have Finesse function with Jabber without problems, that is, we can answer calls from Jabber without problems, but due to the current contingency, I need that now those calls can be diverted to a cell phone, he made the ...
Hi, I am having a CiscoDevnet Lab setup of PCCE and trying to map call type with my ICM script but i am missing many options(List) in my AW Configuration Manager>Tools>List Tools>Dialled Number List etc., Please suggest some solutions.
Does anyone know if a Smartnet contract supports issues with Smart Accounts? I have some switches that are new, however, tied into another Smart Account. Will TAC support transfer the DNA licensing for me to my Smart Account?
We thought of an interesting use case for Finesse, but haven't found mention of it yet in the support community or Cisco.com documentation. I'm fairly certain this can be done, so if anyone could kindly point me in the right direction, I'd appreciat...
Would like some input on what other UC members are using to integrate SalesForce (Cloud) with UCCX/Finesse. I will include all current software versions below. Our company recently purchased Salesforce CRM and are working on the build with a 3rd pa...
Hi, We recently found out that we couldn't change a CSQ resource pool type from "Skill_Group" to "Resource_Group" even though we could do the opposite with an xml similar to the one below.We did some test with Postman with the following xml and it on...
Hi,So the team i'm currently working on is actually trying to get/read the content of a document within the "document" folder, we did find a solution thanks to this post : https://community.cisco.com/t5/contact-center/reading-a-file-in-the-documents-...
Hello,I just started getting this error while I was testing a script. Any idea what might be the issue?
Hi Guyz, I was trying call cisco wfo recording controls in finesse but it is showing blank. UCCX :11.6.2 Regards,Chetan Hanwante
Hello, (I have this code in a Do step and it's giving the error, "Unable to parse the expression; b is already defined (line:3 , col:5). I do not even have a variable named 'b' defined in the script. I am confused about this error. Can someone pleas...
