09-24-2011 11:31 PM - edited 03-14-2019 08:36 AM
Hi Team,
We are going upgrade from UCCX 8.0.2 to SU3 any one please send me the procudures of upgradation
Thanks
09-25-2011 06:13 AM
The process is documented in the Release Notes for 8.0(2)_SU3.
After the upgrade is complete you will need to re-run the CAD Config Tool.
CAD/CSD will auto-update at next launch.
09-27-2011 12:23 AM
Thanks Jona,
Any upgradation user guide is available?
Thanks
09-29-2011 01:16 PM
Hello,
I am planning to do the same upgrade but can't find good instructions.
We have two servers for redundancy, I am thinking to upgrade secondary server first then the Active server.
Please let us know about your upgrade.
thanks
09-30-2011 12:39 AM
Hello,
We are also using HA model ,U told first going to secondary then primary,This method is possible?,We are going to upgrade today after that we will update you,
Thanks
09-30-2011 01:21 AM
Hi
You have to update the Publisher first. You can restart it to fail users to the subscriber first if you like, or if you have light load just allow it to fail over when the upgrade reaches a suitable point.
Regards
Aaron
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09-30-2011 05:33 AM
Thanks Aaron,
Right now we have only around 15 agents only ,We are thinking first going to upgrade pub after that sub,That time we can utilise call center right? Need downtime only for switch version time ?please adise me
Thanks
09-30-2011 05:48 AM
Thanks Aaron,
I am planning to upgrade when all the call centers are closed, I will have 2 hours.
Here is how i am planning now.
Please let me know if these are right steps and if i am missing anything.
thanks for your help.
09-30-2011 07:25 AM
Yes you'll need to update the agent and supervisor desktop. When you launch them, it will auto update (make sure you're logged in to windows as an administrator).
Also ... SU4 is due out around 17oct, you might want to wait and go to that instead.
Brian
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