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upgrade UCCX from 10.5.1 to 10.5.1(SU1) Fail

Yort Mantup
Level 4
Level 4

No HA.  I have run the upgrade but the attempt to switch version always fails around step 5.  Working with TAC even though the logs do not support the know issue regarding switching version on 10.5.1 (10.5.1.10000-24) TAC did implement a work around however the attempt to switch version still remains.  Anybody run into this??  Logs are below:

05/30/2015 09:57:35 component_switch|(CAPTURE) Cisco Unified CCX Cluster View Daemon[STARTED]  |<LVL::Debug>

05/30/2015 09:57:35 component_switch|(CAPTURE) Cisco Unified CCX Cluster View Daemon[STARTED]  |<LVL::Debug>

05/30/2015 09:57:35 component_switch|(CAPTURE) /usr/local/platform/bin|<LVL::Debug>

05/30/2015 09:57:35 component_switch|File:/opt/cisco/install/bin/component_switch:404, Function: execute_switch_commands(), /opt/cisco/uccx/bin/uccx_switch_action.sh 10.5.1.10000-24 10.5.1.11001-49 /var/log/active/platform/log/cli.log failed (255)|<LVL::Error>

05/30/2015 09:57:35 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:399, Function: switch_versions(), failed to switch components|<LVL::Critical>

 

 

From the System History :

 

05/30/2015 03:30:01 | root: DRS Backup UCMVersion:10.5.1.10000-24 Start

05/30/2015 03:34:00 | root: DRS Backup UCMVersion:10.5.1.10000-24 Success

05/30/2015 09:25:25 | root: Switch Version 10.5.1.10000-24 to 10.5.1.11001-49 Start

05/30/2015 09:57:35 | root: Switch Version 10.5.1.10000-24 to 10.5.1.11001-49 Failure

3 Replies 3

Manish Gogna
Cisco Employee
Cisco Employee

Try posting here for more visibility from UCCX experts

https://supportforums.cisco.com/community/5926/contact-center

HTH

Manish

tonyperla
Spotlight
Spotlight

Hi Troy,

After the first failed attempt to switch version, did you happen to reboot the server and attempt again?  Can you provide the show version active and inactive?  One more thing can you provide the entire log "file view install /uccx-install.log".  Thanks.

Hope this helps

Tony

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Thanks,
Tony

kevin.achilles
Level 1
Level 1

Hi Yort, i know this is really old but im having the same problem when upgrading from 10.6 to 11.6SU2.

did you manage to solve it?

 

Thanks,

Kevin