06-04-2015 10:50 AM - edited 03-14-2019 02:51 PM
No HA. I have run the upgrade but the attempt to switch version always fails around step 5. Working with TAC even though the logs do not support the know issue regarding switching version on 10.5.1 (10.5.1.10000-24) TAC did implement a work around however the attempt to switch version still remains. Anybody run into this?? Logs are below:
05/30/2015 09:57:35 component_switch|(CAPTURE) Cisco Unified CCX Cluster View Daemon[STARTED] |<LVL::Debug>
05/30/2015 09:57:35 component_switch|(CAPTURE) Cisco Unified CCX Cluster View Daemon[STARTED] |<LVL::Debug>
05/30/2015 09:57:35 component_switch|(CAPTURE) /usr/local/platform/bin|<LVL::Debug>
05/30/2015 09:57:35 component_switch|File:/opt/cisco/install/bin/component_switch:404, Function: execute_switch_commands(), /opt/cisco/uccx/bin/uccx_switch_action.sh 10.5.1.10000-24 10.5.1.11001-49 /var/log/active/platform/log/cli.log failed (255)|<LVL::Error>
05/30/2015 09:57:35 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:399, Function: switch_versions(), failed to switch components|<LVL::Critical>
From the System History :
05/30/2015 03:30:01 | root: DRS Backup UCMVersion:10.5.1.10000-24 Start
05/30/2015 03:34:00 | root: DRS Backup UCMVersion:10.5.1.10000-24 Success
05/30/2015 09:25:25 | root: Switch Version 10.5.1.10000-24 to 10.5.1.11001-49 Start
05/30/2015 09:57:35 | root: Switch Version 10.5.1.10000-24 to 10.5.1.11001-49 Failure
06-05-2015 05:12 AM
Try posting here for more visibility from UCCX experts
https://supportforums.cisco.com/community/5926/contact-center
HTH
Manish
06-05-2015 07:23 AM
Hi Troy,
After the first failed attempt to switch version, did you happen to reboot the server and attempt again? Can you provide the show version active and inactive? One more thing can you provide the entire log "file view install /uccx-install.log". Thanks.
Hope this helps
Tony
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06-27-2020 05:05 PM
Hi Yort, i know this is really old but im having the same problem when upgrading from 10.6 to 11.6SU2.
did you manage to solve it?
Thanks,
Kevin
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