CX Cloud Idea Exchange

Hi, Would be great to receive notifications about upcoming release windows - would be best to have notification banner in CX portal itself or at least in beginning via e-mail to administrator of CX Cloud, since during them is not recommended to perform new deployments, reinstall of CX Agent or upgrade of CX Agent, since there is high risk of failure. Thx, Pavel ... View more

My rep advised me to go to this link: cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo and that works. However, the links from that site do not work. ... View more

To carry out inventories of Cisco network equipment, Cisco Services extracted all the information from chassis, connectors, cards, sources and active and inactive contracts, in CX CLOUD it does not do so, and only brings active equipment. For my management of 4,500 Cisco devices, it would be of great help for auditing and review of fixed assets. The inventory that the CX brings is very limited.   ... View more

There will be partner users who will be helping clients set up CX cloud and CX cloud agent.  It would be of great advantage to be able to set up a sandbox environment so that process can be tested.   Backround Info:  I have installed the CX Cloud Agent virtual appliance and can only get to the step where a pairing code is generated.  I do not have access to any account where I can go into CX cloud and pair this agent, therefore I cannot try out any further steps (like configuration of the agents, seeing the communication in progress, etc.).  It would be great if an account could be created and a test environment set up to allow the CX agent to pair and see what the configuration options are and how the CX cloud agent is working. ... View more

Certainly. In order to enhance Cisco’s CX Cloud platform, it is recommended to integrate cutting-edge artificial intelligence and machine learning capabilities. This strategic integration would empower the platform to analyze customer data with heightened precision, predict evolving trends, and provide personalized recommendations. This, in turn, would significantly elevate the overall customer experience by tailoring interactions to individual preferences. Furthermore, it is advisable to underscore the importance of robust security measures within the platform, ensuring the protection of sensitive customer data. Additionally, emphasizing seamless scalability would contribute to the platform’s adaptability and effectiveness in accommodating varying business needs and growth requirements. This holistic approach aligns with industry best practices, positioning Cisco’s CX Cloud as a sophisticated and forward-thinking solution for customer experience management. ... View more

notice that many of the posts are really questions, might be worthwhile investing in a chatgpt that would help answer the questions and free up the forum for discussion topics.  ... View more

Automate Patching of Cisco Devices through Cloud on Oracle Exadata Introduction Oracle Exadata is a high-performance, scalable database platform that is often used for mission-critical applications. Cisco switches are a key component of Exadata, providing connectivity for the management network and the RoCE network fabric. Patching Cisco switches is an important task for maintaining the security and performance of Exadata machines. However, manually patching Cisco switches can be complex and time-consuming. Automating the patching of Cisco devices through the cloud can help to simplify and streamline the patching process. This can help to save time and resources, and it can also help to ensure that Cisco switches are patched on a regular basis. Benefits of Automating Cisco Device Patching There are several benefits to automating the patching of Cisco devices through the cloud, including: Reduced complexity: Automating the patching process can help to reduce the complexity of patching Cisco devices. This is especially beneficial for organizations with large or complex Exadata environments. Improved efficiency: Automating the patching process can help to improve the efficiency of patching Cisco devices. This can free up IT staff to focus on other tasks. Reduced risk: Automating the patching process can help to reduce the risk of human error. This can help to ensure that Cisco devices are patched correctly and that security vulnerabilities are fixed promptly. Improved compliance: Automating the patching process can help organizations to comply with industry regulations and standards. How to Automate Cisco Device Patching through the Cloud There are a few different ways to automate the patching of Cisco devices through the cloud. One option is to use a cloud-based patch management solution. These solutions typically provide a centralized dashboard for managing and automating the patching process. Another option is to use a cloud-based configuration management tool. These tools can be used to automate the patching process by deploying configuration changes to Cisco devices. To automate the patching of Cisco devices through the cloud, you will typically need to: Choose a cloud-based patch management solution or configuration management tool. Connect your Cisco devices to the cloud-based solution. Configure the solution to patch the Cisco devices on a regular basis. Monitor the patching process to ensure that it is running smoothly and that the Cisco devices are being patched correctly. Best Practices for Automating Cisco Device Patching When automating the patching of Cisco devices, it is important to follow best practices, such as: Test the patching process: Before deploying the patching process to production, it is important to test it in a staging environment. This will help to ensure that the patching process is working correctly and that it is not causing any problems with the Cisco devices. Schedule the patching process: It is important to schedule the patching process for a time when the Cisco devices are not in use. This will help to minimize disruption to users. Monitor the patching process: It is important to monitor the patching process to ensure that it is running smoothly and that the Cisco devices are being patched correctly. Have a rollback plan in place: In case of any problems with the patching process, it is important to have a rollback plan in place. This will allow you to restore the Cisco devices to their previous state. Conclusion Automating the patching of Cisco devices through the cloud can help organizations to simplify and streamline the patching process. This can help to save time and resources, and it can also help to ensure that Cisco switches are patched on a regular basis. By following best practices, such as testing the patching process, scheduling the patching process, monitoring the patching process, and having a rollback plan in place, organizations can minimize the risks associated with automating the patching of Cisco devices. ... View more

Cisco Secure Network Analytics integration with CX Cloud will helps in anomaly and attack detection events to have automatic comparison with assets and devices software codes in CX cloud  and can achieve more deeper analytics on bugs and vulnerabilities    ... View more

Implementing feedback mechanisms using Artificial Intelligence (AI) and Machine Learning (ML) can significantly enhance the efficiency and effectiveness of understanding and responding to customer feedback. The thought behind integrating AI and ML into feedback systems is to not only collect customer opinions but also to derive actionable insights, predict trends, and automate certain aspects of the feedback loop.  Feedback Mechanisms: 1. Sentiment Analysis: Implementation: Use Natural Language Processing (NLP) techniques for sentiment analysis on customer feedback. Thought: By understanding the sentiment behind customer comments, businesses can quickly identify areas that need improvement or acknowledge positive feedback. 2. Topic Modeling: Implementation: Apply topic modeling algorithms to categorize feedback into specific topics or themes. Thought: This helps in identifying recurring issues or themes in customer feedback, allowing companies to prioritize and address high-impact areas. 3. Predictive Analytics: Implementation: Utilize machine learning algorithms to predict future trends based on historical feedback data. Thought: Predictive analytics can help businesses proactively address potential issues, anticipate customer needs, and stay ahead of market trends. 4. Automated Response Systems: Implementation: Implement chatbots or automated response systems powered by AI to handle common queries or feedback. Thought: Automation allows for quick responses, issue resolution, and frees up human resources to focus on more complex customer issues. 5. Anomaly Detection: Implementation: Employ anomaly detection algorithms to identify unusual patterns or outliers in customer feedback. Thought: This can help in quickly identifying and addressing unusual or critical issues that may require immediate attention. 6. Customer Feedback Prioritization: Implementation: Use machine learning to prioritize feedback based on its potential impact on customer satisfaction or business performance. Thought: Prioritizing feedback ensures that resources are allocated efficiently to address issues that matter most to customers and the business. 7. Continuous Learning Models: Implementation: Implement ML models that learn and adapt over time as more data is collected. Thought: Continuous learning ensures that the system evolves with changing customer preferences, industry trends, and business dynamics. 8. Multichannel Feedback Integration: Implementation: Integrate feedback from various channels (social media, surveys, emails) into a unified system. Thought: A comprehensive view of feedback across channels provides a holistic understanding of customer sentiment and experiences. 9. Customer Journey Mapping: Implementation: Use ML algorithms to analyze feedback at different stages of the customer journey. Thought: Understanding customer sentiments at various touchpoints helps in optimizing the entire customer experience. 10. Adaptive User Interfaces: Implementation: Develop interfaces that adapt based on user feedback and preferences. Thought: Adaptive interfaces can enhance user experience by personalizing the interaction based on the feedback received.   ... View more

Hello team, we have a few customers, who still use CSPC collector (similar to CX Cloud agent). However, regardless what type of contract the customer has: SNT, Solution Support, etc. - the CSPC is capable of looking into devices with the mentioned types of contract and providing us with advisories information: field notices, bugs and security advisories. While CX Cloud will provide you with advisories information if you have at least Success Tracks CX Level 1. If you have something different than Success Tracks like SNT, SS you will not see advisories.   Thus the customers who have CSPC have no motivation to move to a new digital platform, otherwise, they have to overpay for something that they have for free right now. Thank you for considering this. Best ... View more

Hello team, When looking at Assets and you are scrolling down your list with devices, your tabs like Name, Product ID, Product Description, Location, Coverage status, etc. will disappear and you have to go up again just in order to recall in which column you just read the information. Will be great as in MS Excel you have the option to Freeze the rows there and the same logic applies right here. You can even set up there that you want to see on the page 25,50,100 rows, but you have to go up again to see what column it is. Did anyone encounter the same problem? ... View more

In my organisation, several support teams share the access to CX Cloud, so we can all see each others devices in the Assets section and each other's cases in the Cases section.  The same CX Cloud Agent is used to contact all our devices too.  I have added the devices my team support to an Asset Group, but it would be good if we could set permissions so that these devices are not visible to other support teams and their devices are not visible to my team. Also rather than adding devices using a seed file to CX Cloud Agent then adding them via an asset template to an Asset Group, it would be good if we could specify an Asset Group when using a seed file so that this could be used to add and delete only devices from my team's Asset Group.  Currently for another team to add their devices using a seed file, I have to give them the seed file I have used, and they add their devices to it, otherwise my teams devices would be deleted if they used a seed file without ours in.  Also the seed file has to have the username and password for the cli access in it.  This is not ideal as my team has to see the other team's credentials in the seed file or they have to see ours.  It would be good if it were possible for other users to be able to see both sets of devices though, as our designers would need to be able to see devices from all operational support teams. ... View more

Adding SSH credential on cloud platform to find devices not sound good. Any other way to secure it? ... View more